Receptionist and Information Clerk


  • Receptionist and Information Clerk


    Occupation Tasks

    • Operate telephone, providing information, taking messages and scheduling activities.
    • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    • Transmit information or documents to customers, using computer, or mail.
    • Hear and resolve complaints from customers and public.
    • Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
    • File and maintain records.
    • Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
    • Collect, sort, distribute and prepare mail, messages and courier deliveries.
    • Process and prepare memos, correspondence, travel vouchers, or other documents.

    Occupational Requirements

    • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
    • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
    • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

    Worker Requirements

    • Speaking - Talking to others to convey information effectively.
    • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Service Orientation - Actively looking for ways to help people.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

    Worker Characteristics

    • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Speech Clarity - The ability to speak clearly so others can understand you.
    • Speech Recognition - The ability to identify and understand the speech of another person.

    Worker Characteristics

    • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
    • Integrity - Job requires being honest and ethical.
    • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
    • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    Occupation Tools and Technology

    • Tools - Desktop computers, Calculators or accessories.
    • Technology - Calendar and scheduling software, Compliance software, Accounting software, Data base user interface and query software

    Worker Requirements

    • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • English and French Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; as well, as an intermediate level of conversational spoken and written French.
    • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Experience

    • Related Work Experience - Front-line hospitality experience an asset
    • Required Level of Education - High School Diploma. Must be a returning full-time student
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