Client Services/Deployment Tech (Training Provided)

  • Client Services/Deployment Technician (We will train you!)

    Position Summary 
    PiiComm Inc. is an Information Technology firm, located in Alfred-Plantagenet, ON, specializing in the design, sales and support of mobile technologies to help empower our business clients to mobilize their staff and optimize processes. This position requires an individual who is attentive to detail, has a positive professional attitude, and has the ability to work in a team environment efficiently and effectively.

    Key Responsibilities
    The successful candidate will be responsible for:
    • Assisting with mobile device management for our clients
    • Perform device testing to diagnose equipment issues
    • Log hardware issues and device details with our in-house asset management system
    • Create RMAs with the OEM to have hardware repaired in a timely matter
    • Work to ensure the Team’s SLAs are being met
    • Stage hardware with client-specific configurations and software
    • Maintain inventory records in computerized Inventory Management System
    • Receive merchandise and match to sales order
    • Fill work orders, or request for materials
    • Place merchandise on pallets or shelves for distribution
    • Identify damage, loss, or surplus of merchandise stored in the warehouse
    • Continuously upgrade your knowledge with online courses provided by our vendors
    • Other duties to be defined
    • On the job training will be provided

    Skills and Qualifications
    The qualified candidate must have:
    • Self-motivated, positive attitude and keen attention to detail
    • Strong customer service skills
    • Excellent spoken and written communication skills in English (French would be an asset)
    • Able to complete tasks within an allotted time frame
    • Overall accountability
    • Proficient in MS Office (Outlook, Word and Excel) and standard office technology and equipment
    • Knowledge of mobile computing would be an asset
    • Flexibility to work extra hours as needed

    During COVID 19, additional PPE (Face mask) is required onsite at all times as well as maintaining social distancing and frequent washing & disinfection. The PPE is provided by the company.

    Job Type: Full-time, Permanent
    Hours: Monday - Friday 8:30AM – 4:30PM
    Reporting to Alfred and/or Plantagenet based on business needs
    $35100 Annually ($18/hr)
    3 weeks vacation 
    5 paid personal days
    Group Health and Dental benefits

    We would like to thank all applicants for their interest; however, only candidates under consideration will be contacted. 

    We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs. If contacted for an interview, please inform us should an accommodation be required.

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