Veterinary Assistant/Receptionist - Picton Animal Hospital

Job Details

Veterinary Assistant/Receptionist

  • City City: Picton
  • Rate of Pay Rate of Pay: Hourly
  • Rate of Pay Amount / Range Rate of Pay Amount / Range: 16 - 18
  • Positions Available Positions Available: 1
  • Type Type: Full Time
  • Duration Duration: Permanent
  • Avg. Hours/Week Avg. Hours/Week: 40
  • Schedule Schedule: Days
  • Education Education: College

Veterinary Assistant/Receptionist

Looking for an experienced full time administrative savvy individual for predominantly reception duties who is able to assist in other areas with patient care.

Client Experience

  • Provide exceptional client service and build relationships with clients through service, respect and professionalism.
  • Welcomes and supports clients and patients, adapting responses to reflect the situation.
  • Ensures smooth communication throughout a client's visit. Acts as a liaison between clients and medical team and relays all necessary information timely and correctly. identifies and addresses any issues.
  • Accommodates client requests for timely veterinary care.
  • Meets predetermined goals for appointments and surgery fill rates.
  • Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a positive impression of the hospital.

Patient Experience

  • Greets, handles and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.
  • Supports healthcare recommendations and helps educate clients on care or products that would enrich the life if their pet.

Planning and Productivity

  • Ensures that front office equipment is maintained and in proper and safe working condition.
  • Works efficiently and carefully to meet timelines and ensure job responsibilities, standards of work, and tasks are achieved.

Culture Championship & Communication

  • Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships.
  • Follows progressive patient care standards while supporting a positive work environment.
  • Is able to diffuse client conflict in a professional, hospitable, and tactful manner. Escalates/refers when appropriate to a Team Leader of PM.
  • Contributes, supports, and implements new ideas and positive changes for themselves, the team and the hospital

Leadership & Coaching

  • Helps train and develop Kennel Attendants and new team members.
  • Actively participates in personal skill enhancement and continuous learning
  • Is enthusiastic and responsive to coaching and mentorship.
  • Helps with orientation and training of new members.
  • Meets with team leader and PM on a regular basis to share key ideas to improve efficiency and performance.

Technical Applications & Role Awareness

  • Performs animal handling duties, safely, efficiently and accurately.
  • Performs clerical duties, schedules appointments, answers questions and maintains front office and exam room flow.
  • Correctly enters client and patient information into computer, and confirms it's up to date at every visit.
  • Identifies questionable or missed fees, and ensures that owners meet financial obligations. Accurately performs daily invoicing, cash management and reconciliation.
  • Provides direct assistance to Technicians, Vets, and general assistance throughout hospital with appointments, treatments, procedures


  • Consistently uses available resources (ALLY DVM, P3COMMUNITY) to improve communication of pets health needs to clients. This includes recalls, reminders and forward booking.
  • Follows and adheres to scheduled shifts and makes the best effort to cover shifts when needed.
  • Follows fee schedules and medical records to ensure al treatments, drugs and procedures are recorded and charged appropriately.
  • Assists in monitoring inventory of office supplies, prescription food and retail supplies.
  • Supports and participates in all voluntary and mandatory accreditations/regulations and training. This include Fear Free, Hands Free radiation, employment standards, WHIMIS.

Perks & Benefits

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Veterinary Practice