IT Technician - The United Counties of Stormont, Dundas and Glengarry

The IT Technician will assist with the maintenance and progressive development of various municipal information, technology and communications systems across SDG.

Main duties include but are not limited to:

• Assist with the administration of the centralized SDG-wide municipal network, Geographic Information System network, Provincial Offences Department network, and Library network. Assist with maintaining Users, including secure access to specific data, file sharing, login parameters and security restrictions.
• Be familiar with Township systems and assist with technology enhancements to maximize efficiencies, increase standardization, improve security, and reduce IT issues.
• Provide technical support and troubleshooting for hardware, software and peripherals to County Departments and Township Users. Assist with developing and maintaining a formalized helpdesk system.
• Perform network administration functions when required.
• Assist with researching, developing and implementing technological advancements and best practices to streamline business processes, share information, and improve integration. Remain current on new technologies, initiatives and best practices. Develops solutions to problems from factual backgrounds and fundamental principles. Evaluate new technologies that may benefit County or Township Users. Determine business needs and provide cost-effective technical solutions as required.
• Maintain hardware/software replacement plan, coordinate joint purchases, assist with leasing process and configure new units for use. Assist with obtaining vendor support when required, maintaining proper licensing, warranties, antivirus, security and backup process. Coordinate maintenance of technology equipment and communication tools (ex. phones, copiers, faxes, printers, GPS, etc.)
• Coordinate communication and flow of information on IT projects and plans with Users. Provide feedback to
• Users on troubleshooting activities including expected timing of resolution.

Qualifications:

• Completion of post-secondary education in computer technology, network systems, computer engineering or related field.
• Minimum of two years closely related experience in computer technology.
• Knowledge of troubleshooting computer systems with the skill to analyze issues, identify possible problems and take corrective action. Knowledge of current server/desktop operating systems, networking technology, exchange, SQL, Microsoft Office Suites, routers, firewalls and switches.
• Logical thinker with strong communication, organizational, analytical and customer service skills.
• Valid Driver’s Licence.
• Ability to provide a current satisfactory Criminal Record Check.

Core Compentences:

• Action Oriented
• Functional and Technical Skills
• Customer Focus
• Technical Learning
• Integrity and Trust
• Peer Relationships

2024 Salary Range: $66,477 to $77,768 with full benefit package and pension

APPLICATION INSTRUCTIONS

Interested candidates are invited to visit our website at www.sdgcounties.ca to obtain complete position information and instructions on how to apply.

Application Deadline: This posting will remain open until it is filled – there is no deadline on this posting at this time. Along with your resume, please provide a cover letter summarizing why you are interested in this position and why you would be a good candidate.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. Personal information received in this application will be used solely for employee selection purposes and will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act. We will accommodate the needs of applicants under the Human Rights Code during the hiring process.