Housing & Social Services Clerk - Bilingual - City of Kingston

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities. As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you'll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

View full job description on our Careers webpage

Job Summary

The Housing & Social Services Clerk (Bilingual) will provide clerical support for Housing & Social Services programs and work units. The Housing & Social Services Clerk (Bilingual) will perform general office duties including processing customer service inquiries over the phone and in person and schedule appointments, data processing, client/service provider payment/recoveries processing, document and file preparation and data management.

KEY DUTIES & RESPONSIBILITIES

• Provide clerical support for Housing & Social Services programs and work units.
• Responsible for general office duties including processing customer service inquiries, scheduling appointments, data entry, client/service provider payment/recoveries processing, document and file preparation and management.
• Provide bilingual (English and French) customer service as required.
• Other duties as assigned.

QUALIFICATIONS

• 1 year certificate in human services or office administration or equivalent in education
• 1 year related clerical experience in a complex and fast paced work environment
• Bilingual in English and French languages both written (French tested at the Intermediate level) and verbal (French tested at the Advanced level)
• Experience in a government or human service agency preferred
• Experience in bookkeeping, finance and data entry preferred
• Preference will be given to those candidates with direct clerical experience in the Housing and Social Services department
• Must demonstrate Core Competencies: Customer Focus, Teamwork, Results Orientation, Integrity

Skills, Abilities, & Work Demands

• Excellent communication skills (written and verbal) in both English and French language
• Typing 40 w.p.m. (tested) and Basic Microsoft Office skills (Word and Excel tested), mathematical skills
• Strong organizational skills with the ability to meet deadlines and to learn and perform duties of a variety of assignments
• Strong interpersonal, customer service and telephone skills
• Observance of strict confidentiality required with knowledge of conflict resolution and interventions
• Ability to manage difficult customer service interactions
• Knowledge of provincial social assistance technologies (SAMS, OCCMS, YARDI) an asset
• Must be able to obtain and maintain a satisfactory criminal reference check, including Vulnerable Sector.

APPLICATION INSTRUCTIONS

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca.