Branch Supervisor - Kingston Frontenac Public Library

Kingston Frontenac Public Library (KFPL) is a progressive, innovative, sixteen branch library system with a mission to provide exceptional customer service within the context of a warm and welcoming environment. KFPL enjoys remarkable support from the public and community groups in the City of Kingston and the County of Frontenac, making the organization one of the most dynamic public library systems in Ontario. It is within this exciting context that the organization is seeking to recruit a Branch Supervisor.

The Opportunity

View full job description on our Jobs at the Library webpage.

Are you a Library Technician with supervisory experience ready to lead a team of customer service staff? Under the direction of the Manager, Branches and Collections, the Branch Supervisor is responsible for:

• Maintaining good staff and customer/patron relations.
• Ensuring consistent customer service delivery.
• Providing circulation and information services at the self-service points and at the desk.
• Training patrons in the use of branch services, materials and equipment.
• Interpreting and applying library and branch policies and procedures.
• Supervising and coordinating activities of customer service staff and Pages including training (e.g. VSmart, sorter), preparing and monitoring daily branch schedules and reassigning staff as demand varies (e.g., breaks, BIB, floating, picklist, shelf reading).
• Responding to emergency situations.
• Non-disciplinary coaching of staff.
• Liaising with Facility staff to resolve facility related issues at the Branch; liaising with Systems staff to resolve Systems related issues at the Branch.
• Ensuring the branch is well maintained, organized and secure.
• Ensuring that supplies used at the customer service desks and within the branch are in supply (e.g. library cards).
• Ensuring the cash management skills of customer service staff meet the Library’s standards of security and accuracy, including reconciliation of branch cash.
• Ensuring that Branch opening and closing procedures are established and adhered to.
• Keeping abreast of trends and technology in library services.
• Routinely evaluating procedures and recommending improvements and modifications.

The Successful Candidate

In addition to demonstrating integrity, teamwork skills, and a commitment to excellent customer service, this position requires:

• Library Technician Diploma or equivalent education and experience.
• 1-2 years' experience in a relevant position.
• Experience supervising front-line customer service staff.
• Excellent customer service and de-escalation skills, tact, resourcefulness, and flexibility, as well as a passion for library service.
• Strong interpersonal, communication and leadership skills.
• Working knowledge of computers and devices (e.g., printers, tablets, e-readers), and commonly used software such as Microsoft Office; Internet Explorer; Windows; and be comfortable with using KFPL's digital collections and services (e.g., Overdrive), social networking applications and email applications (e.g., Gmail).
• Must hold a valid Class G driver’s license and be able to use own personal vehicle in performance of duties.
• Shift work, evenings and Saturdays are required. Sunday shifts on a voluntary basis.

Compensation

$55,474 - $60,442 per annum. A comprehensive benefits package including pension (OMERS) is provided. This position is covered by the terms of the CUPE Local 2202 collective agreement with the Kingston Frontenac Public Library.

Conditions of Employment

The successful candidate, to whom an employment offer has been made, shall be required to provide at their own expense:

• A current Criminal Record Check (CRC), including vulnerable sector.
• A current three-year uncertified driver record.

APPLICATION INSTRUCTIONS

Interested candidates may apply by email to jobs@kfpl.ca no later than 4:30 p.m. on Wednesday, December 11, 2024. Late applications will not be considered.

Application emails should include:

• your name and the competition number in the subject line;
• an attachment or link to a single file (.pdf, .doc, or .docx format) that contains the following:
• A cover letter and resume detailing the knowledge, skills and experiences that will facilitate your success in this role.
• Contact information for three (3) professional references, including current and prior supervisors. Reference checks are undertaken as part of the recruitment process for candidates who successfully complete the interview stage.
• A declaration of any familial, significant social or intimate personal relationships with KFPL employees.

Pursuant to AODA requirements, accommodations for disabilities are available to job applicants who are invited to participate in an interview and who request individual accommodation during the recruitment process.

The Kingston Frontenac Public Library acknowledges that our work takes place on the traditional territories of the Algonquin, Anishinaabe, Haudenosaunee and Huron-Wendat and is home to Shabot Obaadjiwan First Nation, one of ten communities that make up the Algonquins of Ontario. We acknowledge the Mohawks of the Bay of Quinte and recognize that our region is home to First Nations, Métis, and Inuit from across Turtle Island, as well as Indigenous Peoples from other areas of the world.

The Library is committed to diversity in employment opportunities and welcomes employment applicants from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal Peoples, persons with a disability, persons who identify in the LGBTQ2S+ community and others who reflect the diversity of Canadian society.

Visit us at www.kfpl.ca.

Thank you for your interest in the Kingston Frontenac Public Library. We appreciate all applications received; however, only those invited for an interview will be contacted.

Additional correspondence regarding this job posting will be sent to the email address provided. As an applicant, it is your responsibility to ensure that you check your email regularly.