Customer Service Representatives - Pryor Metals Ltd

Customer Service Representative

Our Mission:

• "We, at Pryor Metals Limited, feel our commitment to maintain the highest level of business ethics, personal integrity while striving to achieve customer service excellence with quality product, competitive pricing and on-time deliveries will guarantee our current and future success in the marketplace. “

About Pryor Metals:

Pryor Metals Limited, an Ottawa, Ontario based Canadian company has been exceeding industry standards over the past four decades, through our commitment to excellence. In 1979, we entered the marketplace with a strategy of satisfying local customers with high quality precision sheet metal products, while providing long term employment for dedicated individuals.

Our steadfast dedication to the founding principles of: quality service; competitive pricing; and on-time delivery together with our team’s passion to be the best has proven time, and time again that Pryor Metals is an undeniable strength in its industry. The loyalty of our customers, many of whom we have been providing service to for decades, are a testament to our adherence to these principles, and our ongoing ability to adapt to change.

Pryor Metals Limited is a recognized leader in both Canadian, and North American manufacturing. We provide the service of customized precision sheet metal products, and assemblies for clients in the telecommunication, high tech, electronic, medical, industrial, military, transportation, and commercial industries. Our highly trained, skilled team is committed to accepting new challenges, providing solutions, and products to our customers at the highest standard of quality workmanship available in the industry. This is a result of our continuous improvement, and investment in the latest technology, with our state-of-the-art equipment, practices, and expertise throughout our 100,000+ ft2 facility.

What we are looking for

We are currently seeking a motivated individual to join our team as a Technical Customer Service Representative. As a key member of the customer service team, you will handle inbound and outbound customer communications to ensure an outstanding customer experience. You will be responsible for addressing customer inquiries, providing quotes, processing orders and resolving issues in a timely and efficient manner. The successful candidate will spend their first three months on the production floor learning our culture and building their technical knowledge to ensure the best possible customer experience.

Key Responsibilities:

• Act as a single point of contact between Company and Client.

• Manage customer relationships, communicate with customers, and ensure timely resolution of issues.

• Generate Quotes for services based on material, labor, sub-contract, and hardware required to manufacture customers products.

• Hosting meeting with customers

• Collaborate with manufacturing teams to communicate on production issues, quality concerns, or delivery delays to ensure feedback to the customer is accurate.

• Recommend cost reductions on existing products for customers.

• Provide feedback on recurring customer issues and provide continuous improvement ideas

• Ensure compliance with company policies, procedures, and industry regulations.

Preferred Requirements:

• Fabrication experience in a similar environment is considered an asset

• Ability to manage multiple customers, and their demands as well adjust to customer and company demands seamlessly.

• Ability to interpret and use Blueprints to generate quotes

• Experience working in ERP systems

• Knowledge of General Manufacturing Practices (GMP), quality control and logistics

• Skilled in Microsoft Office Suite of Products

• Strong command of English language both verbally and written