Student Support Assistant - Queens University

This position provides guidance and direction for students regarding general enquiries, financial aid, tuition/fees, registration, convocation, records, and income tax documents. This position provides transcript documentation. This position also receives payments and records transactions.

What you will do

• Provides guidance and direction for students regarding general inquiries, financial aid, tuition/fees, registration, convocation, records, income tax documents, and other related requests.
• Provides transcript documentation.
• Provides clerical support where needed throughout the department.
• Receives payments and records transactions electronically.
• Prepares, produces, and distributes student diplomas and attends all convocation ceremonies.
• Maintains sensitive electronic documents including diploma master files.

Required Education

• Two-Year Community College Diploma.

Required Experience

• More than 1 year and up to and including 2 years of experience.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
• Provide information that requires technical or administrative explanation or interpretation.
• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
• Manage own work effectively and follows through on commitments, using the available resources.
• May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
• Resolve recurring problems and situations using established procedure and guidelines.
• Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
• Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
• Acknowledge and respect diverse cultural traditions and beliefs.
• Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

APPLICATION INSTRUCTIONS

Apply Online.