Night Audit/Guest Service Agent - Frontenac Club

We are seeking a customer-focused and detail-oriented Night Auditor /Guest Service Agent to join our team. The suitable candidate plays a crucial role in ensuring the safe and smooth operation of the hotel.

This position involves managing front desk responsibilities, conducting light audits of daily financial transactions, and providing exceptional guest services. Our ideal candidate will possess strong customer service skills, a friendly demeanor, is an excellent problem solver, has attention to detail and the possesses the ability to multitask effectively.

The position will work 32-40 hours per week.

Responsibilities:

• Perform the duties of Guest Service Agent including check in/check out
• Handle reservations, check-ins, check-outs.
• Must be able to accurately handle cash transactions.
• Strong communication & multi-tasking skills are essential to this position.
• Handle difficult situations with minimum supervision.
• Be able to work independently and as a member of our team.
• Attention to detail very important
• Be willing to make decisions in the best interest of the guest and the Hotel
• Prepare the daily night audit proceedings and system back-ups.
• Audit, balance and report on all cash and credit operations to include but not limited to over/short figures, deposits, counts, house charges, postings, etc. and ensure all POS and PMS systems are balanced and accurate.
• Ensure any discrepancies are reported and brought to the attention of the Managing Partner
• Prepare and update statistics for preparation of daily reports.
• Performing light security tasks including security checks, walk-arounds and ensuring all doors are secure
• Ensuring walkways and stairs in both the interior and exterior areas of the property are safe and free of debris, snow and ice.
• Taking and place wake-up calls, as needed.
• Have thorough knowledge of emergency and front office procedures.
• Ensure the safety and wellbeing of guests and staff during the overnight period.
• Other duties as assigned.

APPLICATION INSTRUCTIONS

Interested applicants should send their application to sean@frontenacclub.com.