RETURN TO JOB BOARDJob Details
Customer Success Manager
Other
- Posted by: ChoiceCom Networks & Communications LTD
- Closing Date: Mar 31, 2025
- Start Date: Apr 30, 2025
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City:
Belleville
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Rate of Pay:
Salary
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Rate of Pay Amount / Range:
$55,000 - $70,000
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Positions Available:
1
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Type:
Full Time
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Duration:
Permanent
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Avg. Hours/Week:
40
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Schedule:
Days, Evenings, Weekends
ChoiceCom Networks & Communications Ltd is a local company that has serviced the community for 30 years. As we continue to grow, we are looking for a local person to help support, supplement and enhance the customer care we provide to the many local businesses across the region.
ChoiceCom is a multi-level service organization involved in communications, print and IT. Your responsibilities are described below.
Responsible for:
- Building and maintaining strong relationships with clients, ensuring their satisfaction with the provided IT services.
- Identifying potential growth opportunities by upselling and cross-selling additional services through touch points and regularly scheduled review meetings.
- Overseeing the overall account management process, including contract renewals and service level agreements (SLAs) to achieve revenue targets and retain clients within their assigned portfolio.
- Leverage technical knowledge to bring value to client infrastructure.
- Champion services and continuously promote our diverse offerings.
- Uncovering new business opportunities.
Requirements
- Intermediate knowledge of the following technologies: Managed Print Services, Hardware, MSP, Telecommunication-VoIP.
- 3 years experience working on analyzing and successfully navigating through complex business situations involving a myriad of logistical needs and personalities.
- Ability to communicate technology to technical team while helping non-technical contacts understand complex information.
- Advanced skills in organization, follow-through, problem-solving, consistency and customer service.
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Dedication to exceptional customer service through patience, empathy, confidence, solution orientation, analytics, critical thinking, follow-up and effective communication.
If you are honest and trustworthy, like to work efficiently, are customer focused and like to solve problems, this position may be for you.
APPLICATION INSTRUCTIONS
Apply by email to: jmclaren@bringonfocus.com
