IT Support Technician - Telecom Metric Inc

We are seeking a skilled and motivated Information Technology (IT) Support Technician to join our dynamic IT team. The ideal candidate will be responsible for fulfilling the responibilities listed in this advert, ensuring optimal performance, security, and reliability. This role requires a proactive approach to problem-solving and the ability to work collaboratively with other IT professionals to maintain and enhance our systems.

Please note:

1. This is an In Person role in Kingston, ON
2. Job Type: Full-time
3. A cover letter laying out how your skills match the job description is required with all applications.
4. Schedule: Monday to Friday 
5. On call

Responsibilities and Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents
• Implement data, software and hardware security procedures
• Set up local area networks and connections to the Internet
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users

Credentials

• Certificates, licences, memberships, and courses
• CompTIA Security+ Certification
• Experience and specialization
• Computer and technology knowledge
• Shell script
• iOS
• Linux
• Device drivers
• Networking software
• Networking security
• Internet
• Servers
• Word processing software
• Python
• MS Active Directory
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• Zoho CRM
• React.js
• React Native
• Voice over IP

Experience:

• Carrier-grade VoIP Softswitch: 2 years (preferred)
• MS Team Certified SBC: 2 years (preferred)
• Licence/Certification:
• CompTIA Security+ Certification (preferred)
• AnyNode SBC Training (preferred)

Additional information

• Security and safety
• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

• Health benefits
• Dental plan
• Health care plan
• Vision care benefits
• Paid time off

APPLICATION INSTRUCTIONS

Apply by email to: rich@telecommetric.ca

• A cover letter laying out how your skills match the job description is required with all applications.

Join us in this exciting opportunity to contribute to our organization's success!