Client Care Supervisor - Southern Frontenac Community Services

Client Care Supervisor

(Starting wage $32.00 - $35.00/hr)

Southern Frontenac Community Services (SFCSC) is a rural based organization focused on working with others to help seniors age well in their own community and to facilitate connections and provide families, including seniors, with services to meet their basic needs.

The Client Care Supervisor facilitates the onboarding of new clients referred into SFCSC seniors’ community care programs in a way that ensures the best possible outcomes. The Client Care Supervisor regularly communicates with internal and external partners, provides oversight to client data management systems and ensures coordination of care services to enhance the overall client experience and wellbeing.

This is a full-time (35 hrs/week), indefinite position.

Primary Duties:

• Be a liaison with external community services partners for new client referrals within the Frontenac Lennox and Addington Ontario Health Team (“FLA OHT”) and internal staff.

• Communicate regularly with any referral or partner agency including (but not limited to): physician offices, discharge planners, SMILE, Regional Care Coordinators and self-referrals.

• Provide oversight to client data management systems including NesdaTrak, Caredove and SHIIP in accordance with personal and health data privacy regulations.

• Provide direct support introducing new clients into programs.

• Collaborate with staff to facilitate services.

Qualifications & Requirements:

• Post-Secondary education relevant to seniors care and/or social services e.g. Social Service Worker Diploma.

• Must have strong computer skills and demonstrated experience in MS Office (may be tested). Experience in NesdaTrak, Caredove and SHIIP will be deemed an asset.

• Proven leadership skills and a passion for seniors care and community. Supervisor experience considered an asset.

• Demonstrated ability to collaborate well with others and quickly develop positive rapport.

• Ability to empower individuals, in particular seniors, to live independently and confidently navigate life’s challenges by providing compassionate, knowledgeable and non-judgmental support.

• Must have own transportation and valid license and insurance.

The successful applicant will be asked to provide proof of eligibility to work with vulnerable persons by submitting a completed criminal record check with vulnerable sector check.

For a detailed job description visit, https://www.sfcsc.ca/career-opportunities

To Apply: send resume and cover letter to Southern Frontenac Community Services via email to chantal.tyrell@sfcsc.ca with Client Care Supervisor in the subject line. The deadline for first round consideration is April 9, 2025 - don’t hesitate to apply early - the position will remain open until filled.

We are committed to inclusive and accessible employment practices – Please notify Chantal Tyrell if you require accommodation for any part of the recruitment and selection process.

We thank all applicants, however, only those receiving an interview