Audio Visual Analyst - Queens University

Reporting to the Director, Infrastructure & Operations, Smith School of Business, the Audio Visual Analyst is the subject matter expert responsible for the installation, maintenance, troubleshooting and support of complex AV systems and infrastructure including control systems, projectors, cameras, lecture capture, audio processors, microphones, and video conferencing solutions. The incumbent will develop solutions to recurring issues while ensuring the reliability of the technology is varying settings including classrooms, meeting rooms, student spaces, and event spaces at both Kingston and Toronto locations. This position maintains close working relationships with the Smith Video Conference Services team and Central Queen's Digital Classrooms team. The Audio Visual Analyst completes frequent training and obtains the latest industry certifications from Crestron, Netgear, AVIXA, QSC, CompTIA, etc.

The Audio Visual Analyst is responsible for researching emerging Audio-Visual technologies and will propose and implement system upgrades or integrations to improve teaching and learning experiences. The incumbent leads the selection and adoption of multimedia educational technologies and provides ongoing training to staff and faculty on available technologies and their use. This position is responsible for developing detailed technical documentation and managing asset/inventory records.

This position develops and documents standard operating procedures to support the use of online educational technologies. This position provides ongoing training to other multimedia development staff on the available technologies and their use. This position recommends, evaluates and leads implementation of streaming infrastructure upgrades. This position also establishes and implements video infrastructure maintenance routines.

What you will do

• Acts as the subject matter expert in the selection and adoption of multimedia educational technologies.
• Provides ongoing training to other multimedia development staff on the available technologies and their use.
• Recommends, evaluates and leads implementation streaming of infrastructure upgrades.
• Coordinates the development, production schedule, and implementation of online education technologies, including audio, video, and graphic materials.
• Recommends, creates and implements course content, including audio, video, and graphical materials.
• Trains faculty and staff in the use of multimedia and educational technology tools.
• Establishes and implements video infrastructure maintenance routines.
• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Experience with communication protocols, hardware, and real time operating system programming considered an asset (e.g., IP, TCP, POP3, etc.).
• Experience in graphic design and production with a familiarity of graphic/multi-media design tools and technologies considered an asset (e.g., Photoshop, Illustrator, Flash, ProTools, AfterEffects, etc.).
• Experience in integration technologies, methods and capabilities considered an asset (e.g., REST, SOAP, API etc.).
• Experience in sound design and audio post-production tools and technologies considered an asset (e.g. Wwise, F-Mod).
• Experience with operating systems technologies considered an asset (e.g., Linux OS, Windows OS, AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units, VMware, VM backups tools, etc.).
• Experience working with managed and virtual desktop technologies considered an asset.
• Experience in general IT infrastructure with a focus on installation, configuration, and maintenance of IT systems software and hardware considered an asset.

Required Licenses and Certifications

• A related IT administrator/developer/architect certification is considered an asset.
• A PMP (Project Management Professional) certification considered an asset.
• Consideration may be given to an equivalent combination of education and experience.

APPLICATION INSTRUCTIONS

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