Intake Coordinator - Queens University

The Intake Coordinator is the first point of contact within Queen's Student Accessibility Services (QSAS) for students, Queen's faculty and staff, and third parties with inquiries about services for students with disabilities. The Intake Coordinator advises students and faculty on the university's policy for accommodating students with disabilities, primarily related to the university's disability documentation requirements, supports students throughout the QSAS registration process.

The Intake Coordinator meets with students throughout their registration with QSAS to appropriately solicit information and documentation. The Intake Coordinator advises students directly about setting up accommodation related supports, or facilitates access to an Accessibility Advisor. The incumbent liaises across the University with students, faculty instructors, faculty admin staff, counsellors, and other medical professionals within SWS to successfully support student service delivery, by developing and maintaining positive and collaborative relationships. The Intake Coordinator participates in awareness, training, and departmental promotion activities.

This position acts as the first point of contact for accommodation and accessibility inquiries. This position assesses the urgency of student requests and directs long-term requests to accommodation advisors. This position reviews medical and psychoeducational assessments and implements short-term accommodations. This position provides advice and builds relationships with students, parents, faculty and other university departments and services to facilitate accommodation requests. This position also performs administrative duties.

What you will do

• Acts as first point of contact for accommodation and accessibility inquiries.
• Maintains waiting lists for services, assesses the level of urgency of student requests, and directs long-term requests to accommodation advisors.
• Reviews medical and psychoeducational assessments. Analyses, identifies and advises on available options for accommodation.
• Implements short-term accommodations due to emergent or emergency situations.
• Implements and oversees a protocol to accommodate student requests for short-term academic consideration.
• Provides advice on the application process for Bursary for Students with Disabilities.
• Interprets and implements accommodations as outlined in letters of accommodation.
• Participates in ongoing review of protocol, makes recommendations for improvement, and implements changes.
• Builds relationships with students, parents, faculty and other university departments and services to facilitate accommodation consideration requests.
• Performs data analysis of accommodation requests to identify trends, concerns, or issues.
• Performs administrative support and general correspondence.
• Participates in annual recruitment activities such as prospective student visits, Ontario Universities Fair, Fall Preview, March Break Open House, and SOAR program.
• Other duties as required in support of the department and/or unit.

Required Education

• Master's Degree or equivalent. In addition, requires a professional designation, certification, or other qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

APPLICATION INSTRUCTIONS

Apply online through our Careers webpage.