Manager, Student Services - Queens University

Reporting to the Director, Admissions and Student Services, the Manager, Student Services oversees and provides essential direction for admissions, enrolment, student awards, and student services operations. The Manager advises and makes recommendations to the Director, Admissions and Student Services related to policy interpretation and operational efficiencies within the SGSPA. The Manager will work closely with the Director to implement strategic priorities for graduate student services and will manage a team of employees in delivering efficient and effective customer service to prospective and current students, and staff and faculty at the university.

The Manager, Student Services supports the Director with the implementation of system and process enhancements, identifying opportunities for improvements in student service.

The incumbent establishes and maintains collaborative relationships and partnerships with diverse key partners both internal and external to the University.

The incumbent plays a role in the University’s efforts to enhance equity, diversity and inclusivity, while contributing to the shared mission of supporting and engaging students in safe and meaningful ways.

REQUIRED QUALIFICATIONS:

• University degree with at least five years of progressively responsible management experience in a relevant environment.
• A proven track record at a professional or managerial level with broad administrative and operational experience .
• Experience in a supervisory capacity and/or leadership role within a unionized environment, and previous work in a university or related organization required.
• Experience in graduate education administration and strong knowledge of Queen’s University policies, governance structure, and organization is an asset.
• Experience with complex student information systems that support student records and registration, admissions, awards and related functions.
• Consideration will be given to an equivalent combination of education and experience.

APPLICATION INSTRUCTIONS

Review full job description, qualifications, and skills AND apply online.