Senior Admission Coordinator - Queens University

The Senior Admission Coordinator (AC) will report to the Manager, Domestic Undergraduate Enrolment. In addition to holding their own admission portfolio, the Senior AC will assist in the training and day-to-day coordination of admission and recruitment personnel. The Senior AC will also provide direction and guidance to admission and recruitment personnel and will support the Undergraduate Admission and Recruitment Leadership Team in the planning, delivery, and evaluation of all enrolment-related activities and initiatives.

This position organizes the admission process including evaluating admission applications and advising prospective students and parents on admission requirements, program details, and financial assistance programs. This position develops, recommends, plans, and coordinates activities, information, and procedures that help students navigate processes. This position develops and recommends targets to measure strategic enrolment objectives. This position develops, recommends, and implements marketing and communications strategies to support student recruitment and enrollment. This position prepares statistical reports and interprets the results of recruiting trends, opportunities, or potential issues. This position also directs, allocates, and supervises the work of other staff.

The schedule for this position requires the incumbent to work variable hours on a regular basis, including evenings and weekends. In addition, travel is an inherent part of the position. This position is subject to the Averaging and Travel Time Credit provisions of the USW Local 2010 Collective Agreement.

What you will do

• Organizes the admission process, including evaluating admission applications and advising prospective students and parents on admission requirements, program details, and financial assistance programs.
• Develops, recommends, plans, and coordinates activities, information, and procedures that help students navigate processes.
• Develops and recommends targets to measure strategic enrolment objectives.
• Develops, recommends, and implements marketing and communications strategies to support student recruitment and enrollment.
• Promotes student recruitment and admissions through presentations to prospective students and fostering relationships with stakeholders.
• Prepares statistical reports and interprets the results of recruiting trends, opportunities, or potential issues.
• Organizes and plans events including admission-related, retreats, orientation week, and other training sessions.
• Directs, allocates, and supervises the work of other staff.
• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Experience in client and/or customer experience functions considered an asset.
• Experience in data, trend analysis and reporting considered an asset.
• Experience in planning and/or managing projects considered an asset.
• Experience working at a post-secondary education institution considered an asset.
• Experience advising students considered an asset.
• Experience working with diverse populations/equity deserving groups considered an asset.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Manage own work, train and review the work of the team to see commitments through to completion.
• Set work priorities and direction, supporting the unit in achieving goals and objectives.
• Identify in advance when the intended results may not be achieved and develop a plan to address the gaps.
• Actively participate in project team meetings and develop team and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before the impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.
• Assess the suitability of job candidates and recommend the most appropriate person for hire.
• Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

APPLICATION INSTRUCTIONS

Apply online through the Queen's Careers Webpage.