Academic Consideration Coordinator - Queens University

Within the Student Services Division of the Faculty of Arts and Science, the Academic Consideration Coordinator serves on the Academic Consideration Team (of 3) and is responsible for administering the policies and procedures related to requests from students facing extenuating circumstances. This role works closely with key service partners to coordinate requests and facilitate any other needed support. In addition, the Academic Consideration Coordinator participates as a regular member of the academic advising team, providing general academic guidance to all Arts and Science students on degree program planning, options and processes.

This position acts as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives. This position receives and reviews straightforward requests for academic considerations or student disability accommodations, identifies and reviews available options using established protocols, and ensures proper documentation. This position consults with instructors and students to determine appropriate consideration. This position also gathers, organizes, tracks and files documentation related to consideration requests.

To view the full job description, please visit our Careers page. 

What you will do

• Acts as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives.
• Receives and reviews straightforward requests for academic consideration, identifies and reviews available options using established protocols, and ensures proper documentation.
• Consults with instructors and students to determine appropriate consideration.
• Gathers, organizes, tracks and files documentation related to requests for short-term academic consideration.
• Builds relationships with students, parents, faculty and other university departments and services to facilitate consideration requests.
• Communicates requirements relating to policies, procedures and practices to faculty and staff.
• Shares best practices, identifies opportunities to improve services, and implements changes.
• Acts as a first point of contact regarding academic program advice and selections, student program experience, and problem resolution.
• Provides academic advice to students including degree requirements, course selection, transfers, timetabling, withdrawals, and regulations.
• Provides referrals to additional resources.
• Participates in annual recruitment activities such as prospective student visits, Ontario Universities Fair, Fall Preview, March Break Open House, and SOAR program.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Knowledge of relevant laws, regulations, policies, standards and/or guidelines considered an asset.
• Experience with managing electronic medical records considered an asset.
• Experience working at a post-secondary education institution considered an asset.
• Experience working in a comparable client-focused environment considered an asset
• Experience advising students considered an asset.
• Experience working with diverse populations/equity deserving groups considered an asset.
• Familiarity with medical terminology considered an asset.

Required Licenses and Certifications

• Vulnerable Sector Screening required.
• Satisfactory Criminal Records Check required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.