Medical Receptionist - Sharbot Lake Family Health Team

The Sharbot Lake Family Health Team is seeking a Full-Time Medical Receptionist to join our team. This role is responsible for providing high-quality administrative and front-desk support to ensure the clinic runs efficiently and patients receive timely, professional service.

Job Posting: Full-Time Medical Receptionist
Location: Sharbot Lake Family Health Team
Position Type: Full-Time, Permanent (includes some evening coverage)
Compensation: Starting at $20.00-$24.83/hour, plus benefits package
Application Deadline: August 18, 2025

Key Responsibilities

Reception & Patient Services

• Greet and check in patients in a welcoming and professional manner
• Answer incoming calls and direct inquiries appropriately
• Schedule, confirm, and cancel appointments in coordination with clinical and administrative teams
• Provide patients with information about clinic services and procedures

Administrative Support

• Maintain accurate and up-to-date records in the Electronic Medical Record (EMR) system
• Process and manage incoming and outgoing referrals, requisitions, correspondence, reports, forms, and other clinical documents as required
• File, scan, and organize documents in accordance with privacy and confidentiality standards
• Support clinical staff with administrative duties (e.g., printing, relaying information, follow-up scheduling)

Clinic Support

• Provide administrative support during days and evening urgent/walk-in clinics
• Assist in coordinating patient flow and triaging
• Communicate effectively with clinical staff to manage appointment volume and expectations

General Duties

• Adhere to privacy legislation (PHIPA) and clinic policies regarding confidentiality and data security
• Contribute to a collaborative and respectful team environment
• Perform additional duties as assigned

Qualifications & Skills

• Proficiency in using EMR systems and office software (e.g., Telus PS Suite EMR, Microsoft Office)
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Ability to remain calm and professional in a fast-paced, patient-centered environment
• Reliable, punctual, and flexible availability (including evenings)
• Knowledge of medical terminology and clinic workflows is considered an asset

What We Offer

• Supportive, team-based environment
• Opportunities for professional development
• A respectful and inclusive workplace that values diversity and equity

How to Apply

Please submit your resume and cover letter by August 18, 2025 to:

Elizabeth Bigelow
Manager of Operations
Sharbot Lake Family Health Team
elizabeth.bigelow@kingstonhsc.ca