Director, Admissions and Student Services - Queens University

Job Summary

Reporting to the Vice-Provost and Dean, School of Graduate Studies and Postdoctoral Affairs (VP/DSGSPA) and working as part of the SGSPA leadership team, the Director, Admissions and Student Services, provides strategic leadership with respect to admission, enrolment, student awards and student services. The Director, Admissions and Student Services, is responsible for policy and service development and leads a team of employees in delivering efficient and effective customer service to prospective and current students, and staff and faculty at the university. The incumbent provides guidance and expert advice to the SGSPA leadership team and the broader University community on policy and procedures that reflect the strategic direction and goals of the University. This position works in close collaboration with diverse key partners including other University departments, and external partners.

As the functional subject matter expert on policies and practices for graduate studies across the university, the Director works with key partners across the university to develop recommendations for system and process enhancements to optimize support for graduate recruitment, admissions, student records and registration functions.

The Director is a data governance leader for graduate studies and promotes the confidentiality, integrity, and availability of graduate student data in central and local systems. The Director provides, analyzes and interprets student data for academic leadership across the institution and, as the Freedom of Information Privacy Protection Act (FIPPA) contact for graduate studies, provides expert advice on privacy protection and support for fulfilling requests under Act.

The Director is the Academic Integrity Administrator for the SGSPA, responsible for providing advice and required documentation to instructors, maintaining records, and submitting an annual report, as required in the relevant University Senate procedures.

The incumbent plays a role in the University’s efforts to enhance equity, diversity and inclusivity, while contributing to the shared mission of supporting and engaging students in safe and meaningful ways.

To view the full job description, please visit our Careers page. 

REQUIRED QUALIFICATIONS:

• A Graduate degree in a relevant field from a recognized university is required
• Ten years demonstrated experience working in a related field such as graduate admissions and registration, student awards, or other related fields.
• Proven management, leadership and relationship building experience with demonstrated skills in organizing, motivating and directing professional staff and colleagues, and working effectively with senior leadership.
• Knowledge and experience in change management is required.
• Progressive management and leadership experience in a complex, service-oriented environment; proven experience with graduate student services would be an asset.
• Experience in graduate education administration and strong knowledge of Queen’s University policies, governance structure, and organization is an asset.
• Experience in implementing complex academic policies in collaboration with a variety of campus constituencies
• Strong understanding of the higher education sector is an asset.
• Experience in leading cross-functional collaboration and relationship management with key partners to align institutional priorities.
• Significant experience in discretionary decision-making
• Significant experience with complex student information systems and various computer applications that support student records and registration, admissions, awards and related functions.
• Consideration will be given to an equivalent combination of education and experience.

Please apply online at:
https://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74827&page=jobdetails&jobid=J0825-0883&BRID=EX423314&SBDID=21474&LANG=1.