Customer Service Representatives - H&R Block

The Customer Service Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

To learn more about this opportunity, please visit our Careers page. 

What you will do:

• Confer with customers by telephone or in person to provide information about products or services, take or enter appointments, cancel appointments, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Answer the phone, address voicemails, reply to emails, take payments and help clients complete the signature process.
• Complete tasks such as opening/closing the shift, counting the cash, balancing the payments and running and clearing reports.

Technical Skills and Technology used:

• Block Pro : Tax Preparation Software used to create clients Tax Return
• Inkling : Tax Library used to refer to for additional knowledge and information
• uLearn : Our learning platform where additional knowledge and information is held
• Client Intergration Service (CIS) : our database used to hold client information
• Network conferencing software: Teams, Webex and Outlook.

To apply, please email your resume and cover letter to ronda.robertson@hrblock.ca.