Information Services Assistant (Bilingual) - Kingston Military Family Resource Centre

The Kingston Military Family Resource Center (KMFRC) is a registered non-profit, charitable organization that supports and enhances the health and well-being of the military community. The KMFRC is Kingston's primary agency dedicated to meeting the unique needs of the military community. Programs and services are designed to promote community development and to provide social, educational, and volunteer opportunities, empowering the military community and enhancing their health and well-being. The KMFRC is an equity focused employer committed to fostering diversity and inclusion in the workplace. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of people.

External Posting
Title: Information Services Assistant (Bilingual)
Position: Full-Time

Position Function: The Information Services Assistant position is responsible for organizing and coordinating delivery of intake and offering front-line support. They assess client needs, providing emotional support, information, assistance, and facilitate referrals to KMFRC staff, service providers and mental health professionals, as required.

They input, review and maintain client intake and family registration data in Client Relationship Management (Penelope) system. They facilitate the integration of newly posted families to the community by directing them to a community service provider in their region and/or assigning them to a Military Family Navigator. In addition, level 1 personnel provide immediate crisis intervention, secure support as required, research and liaison with community service providers to identify local community programs, services and activities that meet the needs of the Canadian Armed Forces (CAF) families.

They assist clients while delivering exceptional customer service and creating an overall welcoming environment. This position is also responsible for processing payments and providing administrative support for the organization.

Team Function: This position is a part of the Level 1: Information and Awareness team. This team is responsible for client services (eg welcome clients, information and referrals, registrations, payments), community outreach & services (eg Coffee Breaks and CFB Kingston Connect-A-Thon), building security & maintenance (eg company vehicle and trailer, fire warden), company equipment & supplies (ordering, tracking, and inventory), committee participation (eg Wellness & Social and Joint Health & Safety), marketing & promotion, communications & branding, volunteer services, presentations & briefings, community engagement, hospitality support (eg for special site visits) and fundraising & donations.

To learn more, please visit our Careers page. 

DESIRED MINIMUM KNOWLEDGE, EDUCATION AND EXPERIENCE

• College diploma in Social Services, Mental Health, Human Services, or related field, OR Demonstrated equivalent combination of education, training and/or experience, AND Several years of experience in human/family services providing frontline support;
• A minimum of two years' experience in reception/administration;
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Word, Excel, Outlook, Access and Internet;
• Excellent written and oral skills in English and French (approx. 30% of clients are French-speaking). Other languages ​​are considered an asset. If there are no successful bilingual (French/English) candidates, other candidates will be considered;
• Knowledge of front-line services best practices, including filing systems, records management and crisis intervention techniques;
• Knowledge of community services, programs and organizations as well as local and national family resources and services programs an asset;
• Current CPIC including Vulnerable Sector Check (required upon hiring);
• Current Standard First Aid/CPR Level C certificate (required upon hiring);
• Ability to work flexible hours; required to work early mornings (opening), afternoons, evenings (closing) and occasional Saturday morning shifts (opening and closing). Hours of work are 37.5 hours per week. Schedule may vary to meet operational requirements.
• Must be eligible to undergo Department of National Defense reliability screening; continued employment is conditional on obtaining the appropriate reliability clearance.

WORK CONDITIONS, SALARY AND BENEFITS

• 37.5 hours per week  
• Salary range: $40,822.00 to $41,908.96 per year
• Paid vacation and sick leave, including wellness days (after probation)
• Health and Dental Benefits for the employee (after probation)
• Group Retirement Saving Plan – matching program up to 2% of employee salary (after probation)
• Professional and personal development opportunities  
• Free and accessible parking  
• Eligible for a CFOne Card to access rewards, discounts, and services www.cfappreciation.ca (after probation)

KMFRC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates interested in this position may submit their resume and cover letter in English, clearly indicating their skills and experience as they relate to this position by 4 pm Wednesday, 22 October 2025, to: Human Resources Department - Recruitment@kmfrc.com.