Residence Support Coordinator - Queens University

A Brief Overview

The Housing and Ancillary Services team manages close to 5,000 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail food service locations on campus, the Donald Gordon Hotel and Conference Centre, Event Services and the Enrichment Studies Unit. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.

Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment. Reporting to the Manager, Residence Conduct and Support, and with direction from the Manager, Residence Admissions, the Residence Support Coordinator will support students in residence through the conduct and admissions processes.

September through April the Residence Support Coordinator will support the administration and investigation of complex and critical cases in residence that involve students with challenging and complex social support needs and/or who are engaging in at-risk behaviours. The Residence Support Coordinator is an advocate for student success and possesses a demonstrated ability to listen empathetically, multi-task, and manage a diverse caseload. They work collaboratively with the Sexual Violence Prevention and Response Office to provide support to survivors of sexual violence. They communicate and meet with students and their families in relation to the residence accommodation process. Experience in a residence setting is preferred. Experience with individuals impacted by sexual violence by providing support and referrals based on individual needs, advising them of formal and informal options available, is preferred.

May through September, the incumbent will support the process of reviewing residence accommodation requests, connecting with students and their families about their needs and supporting the annual residence admissions process. They will serve as the central point of intake for the residence accommodation process, including receiving, reviewing, and approving submissions, recommending and executing policy and process changes, and working with other departments to ensure accommodations are appropriately implemented.

The incumbent will develop strong collaboration with campus partners to ensure seamless coordination, effective communication, and student success. Given the dynamic nature of residence, there may be some overlap with responsibilities, particularly at the beginning and end of the academic year, requiring flexibility in supporting both student needs and accommodation requests as necessary. Work responsibilities will include occasional evenings and weekends. The successful candidate must be able to work flexible hours including 1 day per week 11am-7pm.

This position coordinates and acts as the intake point for student conduct cases. This position coordinates investigations of student conduct including meeting with complainants, respondents, witnesses, and/or any individual with particular knowledge of an alleged incident. This position creates, updates, and maintains student conduct files. This position advises students on their rights, obligations, and options within conduct case management processes, and provides support and/or outreach to students.

What you will do

• Coordinates and acts as the intake point for student conduct cases.
• Coordinates investigations of student conduct including meeting with complainants, respondents, witnesses, and/or any individual with particular knowledge of an alleged incident.
• Creates, updates, and maintains student conduct files, ensuring record management and document storage practices comply with government regulatory policies.
• Serves as a point of contact regarding student conduct policies, procedures, regulations, and enforcement.
• Advises students on their rights, obligations, and options within conduct case management processes.
• Provides support and/or outreach to students by encouraging personal development, and establishing expectations for student conduct.
• Identifies and refers critical and complex cases including cases pertaining to mental health, substance abuse, physical violence, domestic dispute, harassment, sexual violence, human rights, and pandemic response.
• Updates and maintains policies and procedures.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent, in a social science discipline preferred.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Knowledge of relevant mental health programs considered an asset.
• Experience advising students considered an asset.
• Experience working at a post-secondary education institution considered an asset.

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.
• Vulnerable Sector Screening required.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Please apply online at:
https://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74827&page=jobdetails&jobid=J1225-0316&BRID=EX435043&SBDID=21474&LANG=1.