Lighthouse Tourism Ambassador - Town of Prescott

Position Overview:

• This position is primarily based at the Prescott Rotary Lighthouse Visitor Centre, located at 181 Water St East, Prescott, Ontario.

• May 11th – Sept 6st, 2026; 5 days/week - Wed-Sunday, plus Statutory Holidays

• Daytime shifts Wednesday – Sunday, 11am-7pm, Statutory Holidays 11am-5pm. Hours are subject to change.

• $20.00 per hour, less statutory deductions

• Under the direction of the Manager of Economic Development & Tourism and department support staff, the successful applicant will be responsible for providing visitor services and maintaining daily operations of the Prescott Rotary Lighthouse Ice Cream Shop & Visitor Centre.

Responsibilities

Visitor Services & Tourism Support:

• Greet visitors in a friendly, welcoming manner and provide high-quality customer service.

• Offer information on local attractions, events, businesses, and recreational opportunities.

• Promote Explore Prescott visitor guides, merchandise, and tourism programming.

• Assist with in-person visitor inquiries.

• Provide marketing supports including capturing content, and preparing draft social media communications.

• Monitor visitor tracking materials/devices.

Ice Cream Shop Operations:

• Serve ice cream and other concession items quickly, safely, and accurately.

• Operate point-of-sale systems for both retail and ice cream sales.

• Maintain proper food handling, sanitation, and safety practices.

• Receiving & stocking weekly food/supply deliveries.

• Prep, restock, and organize inventory during shifts.

• Daily set-up of patio seating & ground signage.

• Ensure a clean, tidy, and welcoming concession area at all times.

Retail & Merchandising:

• Assist customers with Prescott merchandise purchases.

• Restock merchandise displays, maintain visual merchandising standards, and monitor/report inventory shortages.

• Conduct opening and closing procedures, including cash reconciliation.

Facility & Grounds Support

• Maintain cleanliness of interior and exterior visitor areas (sweeping/vacuuming, wiping surfaces, emptying waste/recycling, disposing of refuse).

• Report maintenance concerns promptly to supervisors.

• Assist with setup for events, programming, or seasonal initiatives as required.

General Administrative Tasks:

• Provide clerical duties such as brochure organization, database entry, and inventory logging.

• Provide support for public events as required.

• Follow all municipal customer service policies, emergency procedures, and health & safety protocols.

• Represent the Town of Prescott in a professional, courteous manner at all times.

• Other related duties as assigned.

Qualifications

Required:

• Must be currently enrolled in a secondary or post-secondary institution or within six months of graduation with focus in Business Administration, Marketing, Event Management, Communications, Public Relations, Tourism, Sales or related program field.

• Strong customer service and interpersonal skills.

• Ability to communicate clearly, handle inquiries, and provide accurate tourism information.

• Comfortable working independently in a busy, fast-paced environment with varied responsibilities.

• Basic cash-handling and POS experience, or ability to learn quickly.

• Reliability, punctuality, and ability to work independently or as part of a team.

• Ability to stand for extended periods and lift up to 25 lbs (e.g., stocking, supplies).

• Valid Ontario driver’s license.

• Willingness to work weekends, holidays, and public events.

Assets:

• Bilingual English/French (oral) for visitor interactions.

• Previous experience in retail, food service, customer service, public events or tourism.

• Knowledge of Prescott and the surrounding region.

• Smart Serve, food-handling certification, or willingness to obtain.

• Familiarity with tourism brand messaging and municipal customer service standards.

Submit resume to hr@prescott.ca by Feb 6th @ 4pm