Client Care Supervisor - Southern Frontenac Community Services

Southern Frontenac Community Services (SFCSC) is a rural based organization focused on working with others to help seniors age well in their own community and to facilitate connections and provide families, including seniors, with services to meet their basic needs.

The Client Care Supervisor facilitates the onboarding of new clients referred into SFCSC seniors’ home service programs in a way that ensures the best possible outcomes. The Client Care Supervisor regularly communicates with internal and external partners, provides oversight to client data management systems and ensures coordination of care services to enhance the overall client experience and wellbeing.

This is a full-time (35 hrs/week), indefinite position. One position available.

Primary Duties:

• Client intake, assessment and care coordination for visiting volunteer hospice and palliative care, and/or staff provided home help services.

• Oversight of service delivery, including supervising and supporting both staff and volunteer resources.

• Timely completion of administrative tasks including documentation, case noting and statistical data collection, reporting and client file management using computer systems.

• Collaborative work with internal staff and external community partners and contributing to organization’s leadership team.

Qualifications & Requirements:

• Post-secondary education relevant to caring for aging adults and/or palliative populations (e.g. Gerontology, Nursing, Social Service Worker).

• Supervisory experience, including coaching and providing performance feedback.

• Strong computer skills and demonstrated experience in MS Office (may be tested). Experience with NesdaTrak, Caredove and SHIIP is considered an asset, but not required.

• Proven leadership skills and a passion for seniors’ care and community.

• Demonstrated ability to collaborate effectively with others and quickly develop positive rapport.

• Ability to empower individuals, particularly seniors, to live independently and confidently navigate life’s challenges by providing compassionate, knowledgeable and non-judgmental support.

• Must have own transportation and valid license and insurance.

The successful applicant will be asked to provide proof of eligibility to work with vulnerable persons by submitting a completed criminal record check with vulnerable sector check.

For a detailed job description visit, https://www.sfcsc.ca/career-opportunities

To Apply: send resume and cover letter to Southern Frontenac Community Services via email to chantal.tyrell@sfcsc.ca with “Client Care Supervisor – Home Services” in the subject line. The deadline for first round consideration is February 27, 2026 - don’t hesitate to apply early - the position will remain open until filled.

We are committed to inclusive and accessible employment practices – Please notify Chantal Tyrell if you require accommodation for any part of the recruitment and selection process. We do not use A.I. to screen applications.

We thank all applicants, however, only those receiving an interview will be contacted.