Infant Hearing Communicative Disorders Assistant & Regional Trainer - Pinecrest-Queensway Community Health Centre

Who Are We?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.  

Join Our Team and Make a Difference

Are you passionate about supporting families and improving early childhood outcomes? As a key member of our Infant Hearing Program, you’ll play a vital role in helping children reach their full potential.

This position is a unique opportunity to gain specialized skills and become part of an exclusive group of professionals. While prior experience in infant hearing screening is not required, you will receive comprehensive on-the-job training and develop expertise to confidently train others and oversee quality assurance for the program while gaining leadership experience.

Why You’ll Love This Role

• Enjoy clear expectations with variety in your day-to-day work.
• Play a leadership role in training and supporting hearing screeners.
• Learn new technical skills and gain experience in health and early childhood programs.
• Engage with diverse communities across the region.
• Use your strong communication and organizational skills to make a real impact.

Career Growth & Professional Development

This role offers a unique pathway for professional growth:

• Specialized Expertise: Gain advanced technical skills in newborn hearing screening and quality assurance.
• Leadership Development: Build experience in adult education, coaching, and mentorship.
• Provincial Collaboration: Engage with a network of Regional Trainers across Ontario and contribute to continuous improvement initiatives.
• Future Opportunities: Position yourself for advancement within specialized early childhood programs and health leadership roles.

Job Responsibilities:

Lead Training & Development

• Guide new screeners through online training modules and quizzes.
• Provide consultation to IHP hearing screeners to address questions or concerns related to hearing screening activities and the protocol
• Conduct in-person observation and competency assessments using provincial checklists.
• Provide retraining for screeners returning after extended leave.

Ensure Quality & Compliance

• Oversee calibration and maintenance of hearing screening equipment.
• Conduct audits of screening units and screener performance to ensure adherence to provincial protocols.
• Prepare audit reports and collaborate with screeners to improve outcomes.

Support Regional Operations

• Act as a resource for troubleshooting equipment and protocol questions.
• Liaise with the Designated Training Centre and participate in quarterly Community of Practice meetings.
• Collaborate with program leadership and administrative staff for scheduling and logistics.
• Provide consultation for scheduling hearing screenings, which includes booking community locations and managing scheduling within the IHP region, in collaboration with administrative staff within the IHP region.
• Conduct regular hearing screenings within the IHP to achieve the appropriate Regional Trainer criteria.
• Manages treatment spaces and inventory of screening materials.

Infant Hearing Screening

• Perform community-based infant hearing screenings on a casual, on-call basis across Ottawa (may include short-notice shifts).
• Use ADPOAE and AABR technology to conduct screenings following Ministry protocols and quality standards.
• Using pre-determined scripts, communicate screening steps, results, and next steps to families with clarity and empathy.
• Maintain accurate records, complete forms, and update electronic referrals in collaboration with Newborn Screening Ontario.
• Manage screening materials and treatment space effectively.
• Participate in Continuous Quality Improvement initiatives for the Infant Hearing Program.

Maintain Clinical Standards

• Uphold infection control, privacy, and confidentiality policies.
• Ensure accurate documentation and timely reporting to provincial systems.

Qualifications:

• Communicative Disorders Assistant certificate or post-graduate program with emphasis on hearing health (e.g. Hearing aid technician) is essential.
• Strong aptitude for learning technical processes and protocols quickly.
• Excellent communication and teaching skills for training adult learners.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively within a regional team.
• Proficiency with technology and willingness to troubleshoot equipment.
• Valid driver’s license and access to a reliable vehicle (frequent weekly travel within region required). Mileage reimbursement will be provided.
• Vulnerable Sector Check required.

Preferred Assets:

• Experience in healthcare, early childhood programs, or technical training roles.
• Experience in a leadership or supervisory role.
• Familiarity with quality assurance processes.
• Bilingual (English/French).

Benefits Include:

• 4 weeks vacation plus other leave entitlements
• Extended Group Health benefits
• Flexible Health & Wellness Spending Account
• HOOPP pension plan