Banquet Captain - Diamond Hotels Management Inc

The Job

The Banquet Captain plays a key leadership role in ensuring the flawless execution of all meetings, events, and food & beverage functions within the hotel. This position focuses primarily on front-of-house operations, overseeing the setup, service, and breakdown of banquet events while maintaining the highest standards of hospitality, presentation, and guest satisfaction as defined by hotel management.

*This position is being posted to fill a current vacancy in our organization.

What You'll Do

• Coordinate the setup, service, and breakdown of all banquet, meeting, and food & beverage functions in accordance with hotel standards and client expectations.
• Assist the Senior Banquet Manager in scheduling banquet staff based on event requirements; serve as the primary point of contact for schedule adjustments, shift changes, and cancellations.
• Foster positive relationships through clear communication and professional interactions with clients, colleagues, and event partners.
• Oversee the ordering and organization of non-alcoholic beverages, linens, and other event supplies.
• Update and program lobby reader boards daily to ensure accurate event information is displayed.
• Conduct inspections to confirm each function space is set up to hotel specifications and client requests prior to event start times.
• Manage bar setup and closing procedures, including inventory counts, bar summaries, and accurate cash deposits.
• Welcome and assist clients upon arrival, ensuring they are familiar with the event space and amenities.
• Support the training and development of banquet team members to ensure service excellence and operational consistency.
• Maintain banquet rooms, back-of-house areas, and storage spaces in a clean, organized, and presentable condition at all times.
• Promote teamwork, cultural competency, and service excellence through effective communication and collaboration with other departments.
• Support and promote a workplace culture that values equity, diversity, inclusion, and Indigeneity, ensuring all perspectives are respected and represented in decision-making.
• Perform banquet porter or server duties as required to support event operations.

The above areas of responsibility are not all inclusive and may be amended from time to time.

Who We're Looking For

• Completion of secondary school diploma (Grade 12) plus additional post-secondary courses or licenses or a one year certificate in a related area, or equivalent.
• Minimum one year customer service experience, preferably in a Banquet setting
• Ability to communicate clearly and professionally in English, both verbally and in writing
• Smart Serve certified
• Ability to use sound judgement in day to day activities and decision making
• Proven leadership skills
• Must have excellent customer service skills and sound decision making abilities
• Strong communication and organizational skills
• High attention to detail and be a team player
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
• Must be flexible to work mornings, afternoons, evenings, late into the night, weekends and holidays 

Why Join Us?

• Earn an hourly rate of $18.60
• Join a supportive team that values your skills, dedication, and growth.
• Advance your career through hands-on experience and clear development opportunities.
• Be part of a reputable hotel known for delivering exceptional guest service and quality.
• Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
• Create meaningful, memorable experiences for guests from all over the world.

At Delta Hotels by Marriott Kingston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!