Night Auditor - Diamond Hotels Management Inc

The Job

As a Night Auditor, you are the welcoming presence for guests arriving late and the steady support that keeps operations running smoothly overnight. You’ll provide warm, professional service while handling check-ins, addressing guest needs, and ensuring a restful stay. Behind the scenes, you’ll balance accounts, process daily reports, and prepare the Front Desk systems for the next day — helping set the stage for another seamless day of exceptional hospitality.

*This position is being posted to fill an existing vacancy in our organization.

What You'll Do

• Greet, register, and assist guests throughout their stay, including check-in, check-out, reservations, and payment processing, while maintaining accuracy in all guest accounts.
• Handle all incoming calls and radio communications professionally and efficiently.
• Receive and process telephone and walk-in reservations by providing hotel information such as room types, rates and packages, as well as highlighting the hotel’s facilities, features, and services to provide accurate information and enhance guest satisfaction.
• Accurately complete and double-check routing and pre-payment set ups for all third-party and direct billing reservations
• Resolve guest concerns with a proactive and solution-oriented approach, ensuring expectations are consistently exceeded.
• Complete all required checklists, reports, and documentation as assigned during each shift.
• Respond promptly to guest and team member requests, reporting maintenance deficiencies, noise complaints, or service concerns to the appropriate departments.
• Perform all Night Audit duties, including posting room and tax charges, balancing guest accounts, verifying reservation and profile data, and reconciling F&B outlets and telephone charges.
• Process and reconcile no-show, pre-paid, and corporate lodging reservations; ensure registration card buckets are accurately maintained.
• Record and review all relevant information in the Night Audit and Front Desk logbooks to support thorough communication and follow-up across shifts.
• Balance departmental postings, run and review financial tapes, and ensure all reporting is completed accurately and on time.
• Verify and balance credit card transactions, close batches for both Catering and Front Desk, and reconcile direct bill accounts.
• Generate, print, and distribute required reports to management, accounting, sales, and other hotel departments as needed.
• Posting and balancing charges and settlements for room, restaurant, and bar for guests’ invoices
• Maintaining files and resetting the systems for the next day’s operations
• Properly complete and file End of Day Report to ensure each hotel department is accurately balanced and settled
• Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up
• Understands and apply all hotel safety and security procedures to maintain a secure and safe environment for associates and guests
• Complete all credit card transactions, direct bills, and no-show billings for the day • Close batches for Restaurant and Front Desk
• Adhere to all hotel safety and security procedures, maintaining a safe environment for both guests and associates.
• Comply with hotel loyalty programs
• Print accounting & sales reports
• Obtain a professional image at all times through appearance and proper uniform

The above areas of responsibility are not all inclusive and may be extended from time to time.

Who We're Looking For

• Completion of grade 12 or equivalent
• Minimum 2 years customer service experience
• Basic knowledge of accounting operations and math
• Ability to communicate clearly and professionally in English, both verbally and in writing
• Front Desk experience preferred
• Must be computer literate
• Ability to speak French is an asset
• Must possess strong organizational and time management skills
• Must possess an outstanding level of customer service, be punctual, and well-organized
• Must have excellent attention to details
• Must be a team player and have excellent communication skills
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
• Must be able to work overnights, weekends and holidays

Why Join Us

• Earn $21.50 an hour
• Join a supportive team that values your skills, dedication, and growth.
• Advance your career through hands-on experience and clear development opportunities.
• Be part of a reputable hotel known for delivering exceptional guest service and quality.
• Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
• Create meaningful, memorable experiences for guests from all over the world.

At Delta Hotels by Marriott Kingston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.