Digital Learning and Writing Specialist - Queens University

Reporting to the Manager, Outreach, Student Academic Success Services (SASS), the Digital Learning and Writing Specialist (DLWS) works collaboratively with the SASS team and across the university to support the academic success of undergraduate, graduate, and professional students at Queen's. The DLWS brings expertise in digital and inclusive pedagogies, foundational skills and proficiency in academic writing, and the ability to translate academic skills and strategies to digital modalities. The DLWS will coordinate and contribute to the development, maintenance, and evaluation of SASS' digital materials—resources, interactive modules, and social media campaigns—with a focus on developing students' skills in academic writing, learning, and critical digital literacies. As part of the SASS outreach team, the DLWS will also contribute to the development and facilitation of tailored writing and academic skills workshops, and will manage the SASS website, as a means of increasing and diversifying SASS' reach, engagement, and impact. Additionally, the DLWS will continuously monitor trends and developments in student learning support and emerging educational technologies, including generative artificial intelligence (GenAI), to recommend innovations that enhance student writing and learning strategies and the delivery of SASS programs.

This position provides academic skills advising and writing consultation services to undergraduate and graduate students that assist them in enhancing learning, writing, and self-management and foster academic confidence and success at university. This position designs, develops, delivers, and evaluates programs, workshops, training, and services for students and other stakeholders. This position advises students on a variety of self-awareness and coping skill exercises and techniques. This position also supports students presenting with academic challenges and/or cognitive challenges related to learning disabilities, attention deficits, traumatic brain injury, or illness that have a direct bearing on their academic functioning.

The schedule for this position requires the incumbent to work variable hours, including regular attendance at early morning meetings.

View the complete job description on the careers webpage.

What you will do:

• Delivers individual and/or group academic skills strategies advising and writing consultations to undergraduate and graduate students that assist them in enhancing learning, writing, and self-management and foster academic confidence and success at university.
• Designs, develops, delivers, and evaluates programs, workshops, training, and services for students and other stakeholders.
• Advises students on a variety of self-awareness and coping skill exercises and techniques.
• Provides support to students presenting with academic challenges and/or cognitive challenges related to learning disabilities, attention deficits, traumatic brain injury, or illness that have a direct bearing on their academic functioning.
• Builds partnerships and collaborates with departments across the university and with community partners to promote and implement programs and initiatives that support student success.
• Conducts consultations with other advisors to ensure knowledge and support services are aligned with best practices.
• Creates social media and communication materials and strategies in support of outreach activities.
• Develops resources to support student's academic skill development.
• Develops program content for websites.
• Evaluates and researches comparators and best practices in student development and experiential learning.
• Chairs and/or participates on committees.
• Other duties as required in support of the department and/or unit.

Education:

• Master's Degree or equivalent. In addition, requires a professional designation, certification, or other qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
• in digital literacies preferred

Experience:

• More than 3 years and up to and including 5 years of experience.
• Experience in designing and delivering academic support via digital environments considered an asset
• Previous experience developing and delivering workshops considered an asset.
• Familiarity with online learning strategies considered an asset.
• Experience developing, coordinating, and implementing student development and/or student experience programs considered an asset.
• Experience advising students considered an asset.
• Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).
• Experience working at a post-secondary education institution considered an asset.

Licenses and Certifications:

• Satisfactory Criminal Records Check required.
• Vulnerable Sector Screening required.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements:

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

Please apply online at:
https://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74827&page=jobdetails&jobid=J0226-0716&BRID=EX445358&SBDID=21474&LANG=1.