Licensing & Enforcement Agent - Temporary - City of Kingston

Job Details

Licensing & Enforcement Agent - Temporary

Kingston
  • City City: Kingston, ON
  • Rate of Pay Rate of Pay: Hourly
  • Rate of Pay Amount / Range Rate of Pay Amount / Range: $29.75 - $36.61
  • Positions Available Positions Available: 1
  • Type Type: Full Time
  • Duration Duration: Temporary
  • Avg. Hours/Week Avg. Hours/Week: 35 hrs/wk
  • Schedule Schedule: Days
  • Education Education: College, University

Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.

The Licensing and Enforcement Agent works to ensure proper approvals, licenses and adherence to all city by-laws and legislation applicable through the licensing process. This position is accountable for providing daily front line customer service, interpreting legislation, by-laws and other applicable law (criminal code of Canada and the Alcohol and Gaming Commission of Ontario), and for educating and liaising with clients and members of the community.

**Please note that this is a temporary vacancy covering full-time hours for up to 6 months**

View the complete job description on the careers webpage.


Responsibilities:

  • Provide superior customer services for walk-in customers, phone and email inquiries with regards to business licensing, pet registration, bylaw matters and lottery licensing
  • Complete preliminary assessments and process applications and issue licenses, for but not limited to; businesses, pet registration, sign permits, trades applications, hen coop permits, group home registration, special events, livestock claims, kennel permits, lottery licenses and bingos. Offer guidance on requirements, processes and regulations (including charity applicants for eligibility to hold lottery events)
  • Maintain up to date knowledge of all applicable by-laws and legislation and all aspects of lottery licensing (Alcohol and Gaming Commission of Ontario)
  • Ensure charity by-laws, financial records and board of directors lists are maintained and reviewed for eligibility purposes as required
  • Support of the Responsible Pet Ownership program and other animal related initiatives
  • Review and investigate outstanding licenses and permits and work to achieve compliance through follow up
  • Monitor and conduct site visits to inspect for proper licensing, collect fees, and ensure compliance with the governing by-laws
  • Responsible to issue warnings, infraction notices, Administrative Monetary Penalties, and proceed with charges under the Provincial Offenses Act in cases of non-compliance
  • Review and complete reports as required
  • Work to promote various Licensing & Enforcement initiatives
  • Establish and maintain a good working relationship with all stakeholders of the Licensing & Enforcement Division
  • Perform other duties as assigned
Qualifications:
  • 2 year diploma in business administration, legal administration, law and security or equivalent
  • 2 years administrative/clerical experience working in a demanding office environment
  • Interpreting and enforcing municipal by-laws, legislation and relevant acts is preferred
  • Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation
  • Able to interpret and explain different by-laws and acts
  • Intermediate computer skills in MS Office
  • Excellent communication and customer service skills with the ability to interact with the public in a polite and professional manner
  • Must be able to work with confidential material
  • Able to maintain accurate records with strong attention to detail
  • Able to handle stressful situations with tact and diplomacy
  • Demonstrated conflict resolution skills combined with the ability to mediate, negotiate and diffuse difficult situations
  • Able to make decisions based on rules and regulations provided by guiding legislation and acts
  • Excellent written and verbal communication skills
  • Strong organization and prioritizations skills
  • Able to work independently or in a team environment
  • Valid class 'G' driver’s license
  • Must obtain and maintain a satisfactory criminal record check, including vulnerable sector

Benefits:

  • We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.
  • In addition, employees may enjoy access to:
  • OMERS defined pension plan
  • Vacation entitlements
  • Employee wellness and assistance programs and resources
  • Ongoing training and education opportunities
  • Flexible work arrangements
  • Corporate perks such as discounted transit and fitness passes
  • Learning & development resources and networks
  • Relocation assistance and local resources
  • To learn more about working at the City of Kingston, click here.
  • Learn more about what makes Kingston so special on PossibleMadeHere.org.


How to Apply:

Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application. Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile.

Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca.

Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.

To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account.


Application Instructions

Please apply online at:
https://careers.cityofkingston.ca/cl2/xweb/xweb.asp?clid=61577&page=jobdetails&jobid=J0426-0004&BRID=EX378781&SBDID=21701&LANG=1.

ABOUT THE COMPANY

Work for the organization that makes Kingston one of the best places to live in Canada. The City of Kingston values its employees who deliver superior service to those who live, work, and play here.