Mental Health Case Manager / Back on Track Facilitator - Canadian Mental Health Association Hastings Prince Edward

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives.

The Mental Health Case Manager, reporting to the Program Manager, works as a member of a multi-disciplinary team and is responsible for providing case management services to individuals with a serious mental illness who are living in the community. This position works in close partnership with acute care hospitals and community service agencies to provide assessment, intervention, supportive counselling, service coordination, and follow-up to adults 16-years of age and older. The Case Manager is responsible for providing services to a caseload of 18-25, unless otherwise directed, on an ongoing basis. All services are provided in accordance with the mission and established protocols of the Agency.

Please note that this is a temporary position with an anticipated contract end date of March 31st, 2027.

Other details:

• Position: Mental Health Case Manager (0.5 FTE) / Back on Track Facilitator (0.5 FTE)
• Required Shifts: Days and evenings
• Hours of Work: 1.0 FTE Total
• Location: Picton, ON
• Job Status: Temporary Full-Time
• Vacancy Type: Existing Position
• Reports to: Program Manager
• Hourly Rate: Union Grade 6 ($33.12 to $38.12)
• Union/Non-Union: Union
• Date Posted: June 5th, 2026
• Closing Date: Open until filled

Back on Track Facilitator: 

The Back on Track Facilitator, reporting to the Program Manager, is responsible for delivering administrative and clinical services as specified in the Back on Track Local Service Provider Agreement with the Centre for Addictions and Mental Health (CAMH).

Minimum Qualifications & Experience:

• Mental Health Case Manager - Knowledge, Skills, & Abilities:
• Knowledge of and ability to apply discipline specific principles and practices to individuals who live with a serious mental illness, within a client-centered approach.
• Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and associated side effects.
• Knowledge of issues related to addictions is an asset.
• Knowledge of and ability to incorporate best practices in community support for individuals living with a serious mental illness.
• Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental health and crisis stabilization.
• Demonstrated advanced clinical reasoning and decision-making skills.
• Ability to effectively utilize community resources and supports to meet the needs of individuals.
• Ability to work under pressure within a changing environment.
• Working knowledge of the Health Care Consent Act, Mental Health Act, Personal Health Information Protection Act, and other relevant legislation.
• Excellent communication and interpersonal skills to effectively engage community services and individuals, increasing awareness of services.
• Well-developed problem-solving, prioritization, and conflict resolution skills.

Back on Track Facilitator - Knowledge, Skills, & Abilities:

• Internal and external communication including registrants, Back on Track Program Managers, allied professionals, colleagues, and the general public.
• Ability to work with mandated participants.
• Computer literacy and ability to use verbal and written communication effectively.
• Ability to effectively facilitate content and process groups following a structured format and timeline.
• Ability to monitor and maintain inventory.
• Ability to establish rapport and conduct individual assessments and follow-up interviews.
• Demonstrated assessment skills and comfortable with delivering difficult information.
• Ability to plan and organize activities independently.
• High level of comfort with teleconferencing applications (e.g., Microsoft Teams, Zoom, etc.).
• Basic IT-related problem-solving skills.

Education, Training, Experience, & Other Requirements:

• College diploma in a relevant area of health study (e.g., social services, psychology, or a related field).
• 2 years of relevant experience providing services to individuals who live with a serious mental illness; experience in a community setting is preferred.
• Experience in a human service discipline with addiction-specific training is preferred.
• Experience working within a case management model is preferred.
• Equivalent combination of relevant education and experience may be considered.
• Certification as an Addictions Counsellor is preferred.
• Current certification in First Aid and CPR is an asset.
• Current Applied Suicide Intervention Skills Training (ASIST) is an asset.
• Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.
• Basic proficiency in computer skills; MS Office preferred.
• Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle, and provide proof of adequate vehicle insurance.
• Required to provide a satisfactory criminal record check (CRC) and vulnerable sector screening prior to hire.
• Completed CAMH Confidentiality Undertaking and Agreement and Security Clearance Check.

Benefits & Perks:

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. For part-time and temporary employees, we offer a percentage of pay in lieu of the health, dental, and vision insurance benefits enjoyed by our permanent full-time employees. Our part-time employees also have the option to enroll in extended health and dental benefits. We also offer a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

How to Apply:

Please submit a resume and cover letter quoting competition number 2026-025 to careers@cmhahpe.ca.

Accessibility Statement:

CMHA HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Equity, Diversity, & Inclusion Statement:

At CMHA HPE, we are committed to fostering an inclusive and equitable workplace where diversity is valued and celebrated. We welcome applicants from individuals of historically underrepresented, disadvantaged, marginalized, and equity-deserving groups, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, visible minorities, members of the LGBTQ2S+ community, those who identify as women, and others who bring unique perspectives and experiences.