Cafe Manager - Cafe of the Student Association

The Café Manager is responsible for overseeing the daily operations of the student-owned and operated on-campus café. This role combines leadership, customer service, staff supervision, and operational management to ensure the cafe provides a welcoming, inclusive, and efficient environment for students, staff, faculty, and visitors.

The Café Manager plays a key role in supporting student employment and fostering a positive campus community while maintaining high standards of service, food safety, and financial accountability.

Duties & Responsibilities:

• Oversee day-to-day café operations, including opening and closing procedures
• Maintain a high level of service standards across staff members
• Oversee recipe accuracy and consistency among staff
• Process daily cashouts and weekly submissions to the President of operations leadership team
• Maintain cleanliness, organization, and compliance with health and safety regulations
• Monitor café equipment daily and coordinate maintenance or repairs as needed
• Work collaboratively with the Director of Human Resources & Payroll, reviewing and submitting bi-weekly timesheets and ensure monthly health and safety checklist are submitted
• Ensure daily logs are completed and filed appropriately
• Work closely with HR on hiring, onboarding, staff concerns, and policy implementation
• Work closely with the Director of Marketing and Communications to support café promotions, social media campaigns, events, and outreach initiatives
• Recruit, train, supervise, and support student staff
• Effectively delegate responsibilities and maximize resources
• Create and manage employee time-off requests and schedules
• Foster a positive, respectful, and collaborative team environment
• Complete end of semester performance evaluations, while providing coaching, feedback, and any ongoing staff development
• Ensure a high standard of customer service and hospitality
• Address customer concerns and resolve issues professionally; Knowing when to report to campus security and President’s leadership team
• Promote an inclusive and welcoming atmosphere for all members of the campus and local community
• Monitor inventory levels and place supply orders as needed
• Track sales, expenses, and daily cash handling procedures
• Accurately code daily invoices and end of day cash deposits
• Assist President with budgeting, reporting, and cost control initiatives
• Support efforts to improve operational efficiency and sustainability
• Develop and maintain strong external relationships with partners, vendors, and local community
• Collaborate with the Student Association, student groups, and campus departments
• Conduct annual reviews of policies and implementation
• All other duties as reasonably assigned by the President

Skills & Qualifications:

• Previous experience in the food service industry, retail, or café operations preferred
• Completion of a college or other program related to culinary arts, hospitality or food and beverage service management is considered an asset
• Food handler’s certification is required
• Leadership or supervisory experience is required
• Ability to work in a fast paced and team-oriented environment
• Strong communication, interpersonal, and organizational skills
• Precise attention to detail, order, and cleanliness
• Demonstrate reliability, initiative, and problem-solving skills

Working Conditions:

• Required vacation during any St. Lawrence College closures, winter break between mid-December and January
• May be required to work occasional evenings or weekends as needed
• Ability to walk or stand for long periods of time and occasionally may lift heavy objects (50lbs)

Job Requirements:

• Must be available to work full-time 40 hours/week, Monday to Friday.
• Available to work evenings/weekends if needed.
• Experience working within the industry and management experience.

How to Apply:

Please send your applications to sahr@sl.on.ca