System Analyst - Queens University

Reporting to the Director, Student Information System Operations, the Systems Analyst supports the effective operation and continuous improvement of technology systems that enable academic and administrative processes across the student lifecycle.

This position administers and supports servers, storage, and technology services. This position recommends solutions and identifies opportunities to improve systems.

This position coordinates and implements the planning, development, testing, installation, and support of data management systems. This position also prepares documentation for system configurations and operational procedures, and develops training materials and/or delivers training.

What you will do:

• Administers and supports servers, storage, and technology services.
• Patches, monitors, troubleshoots, and optimizes server-based systems.
• Recommends solutions and identifies opportunities to improve systems.
• Tracks user issues, generates reports, develops workflows, and requests and tracks changes to production services.
• Coordinates and implements the planning, development, testing, installation, and support of data management systems.
• Coordinates and completes systems projects.
• Prepares documentation for system configurations and operational procedures.
• Develops training materials and/or delivers training.
• Maintains operational status of production application systems.
• Configures systems and security on software so data is protected by secure means.
• Writes technical and user documentation.

Required Education:

Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience:

• More than 3 years and up to and including 5 years of experience.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements:

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

How to Apply:

Please apply through the careers webpage.