Decision Support Analyst - Canadian Mental Health Association Hastings Prince Edward

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives.

The Decision Support Analyst is responsible for meeting the organization's information and analytical needs. This includes supporting clinical activity tracking (quality, utilization, and waitlists), benchmarking, forecasting, clinical indicator development, and workforce metrics analysis. The Analyst collects, analyzes, interprets, and reports clinical and statistical data to enable evidence-based decision-making, process improvement initiatives, and strategic problem-solving across clinical and non-clinical teams. 

A key focus of this role is ensuring data quality, integrity, and the maintenance of information systems. In addition to providing staff support, training, and access administration for the clinical database, the Analyst collaborates on the development, coordination, implementation, and evaluation of special projects. The role ensures data is effectively communicated and used to support organizational goals and priorities.

Other details:

• Position: Decision Support Analyst
• Required Shifts: Days
• Hours of Work: 1.0 FTE
• Location: Belleville, ON (Hybrid)
• Job Status: Permanent Full-Time
• Vacancy Type: Existing Position
• Reports to: Director, IT and Innovation
• Salary Range: $72,743.16 to $86,703.58
• Union/Non-Union: Non-Union

Qualifications & Experience:

• Undergraduate degree in an applicable field, such as health informatics, health sciences, statistics, epidemiology, quality improvement, health administration, or information management.
• Equivalent combination of relevant education and experience may be considered.
• Certification with the Canadian Health Information Management Association (CHIMA), is considered an asset.
• At least 5 years of experience in a healthcare environment in a decision support, quality improvement, information management, data quality, or healthcare information management role.
• Demonstrated expertise in data quality and clinical information management best practices.
• Sound knowledge of organizational performance and quality improvement techniques and practices used in healthcare settings, process redesign and system implementation experience.
• Experience collaborating with multiple stakeholders and committees and translating knowledge for various audiences.
• Strong project management skills, including prioritizing and managing multiple projects with complex demands and short timelines.
• Knowledge and understanding of key healthcare organizational performance measures, indicator development (clinical, utilization, efficiency), and balanced scorecards.
• Working knowledge of MOHLTC Reporting, OHRS, and MIS Guidelines.
• Experience with clinical datasets, data submission, reporting tools, and clinical information systems (e.g., CIHI, HIT, AIR, SHIIP, IAR, OPOC, etc.); EMHware experience is an asset.
• Proficient computer skills for report and presentation preparation and data analytics (e.g., advanced Excel, SQL, Power BI, SharePoint, PowerPoint and Power Platform).
• Well-developed abilities in data analysis and report generation.
• Display a positive attitude towards complex challenges as well as routine maintenance and administration tasks.
• Self-motivated and able to work independently with minimal supervision and also possessing a positive team spirited attitude.
• Excellent interpersonal and customer service skills.
• Ability to multi-task with strong attention to detail within a fast-paced environment with changing priorities.
• Adhering to confidentiality and privacy requirements for sensitive financial and clinical information.
• Strong communications skills, oral and written, for the effective explanation of complex data-based concepts into plain language.
• Superior critical thinking skills and an ability to generate ideas and fresh perspectives.
• Curious, open-minded, and eager to learn.
• Must possess a valid Ontario Driver's License, regular access to a reliable vehicle, and proof of adequate vehicle insurance for travel between agency sites and community meetings.
• Satisfactory criminal record check with vulnerable sector screening required prior to hire.

Benefits & Perks:

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

How to Apply:

Please submit a resume and cover letter quoting competition number 2026-034 to careers@cmhahpe.ca.

Accessibility Statement:

The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Equity, Diversity, & Inclusion Statement:

At CMHA HPE, we are committed to fostering an inclusive and equitable workplace where diversity is valued and celebrated. We welcome applicants from individuals of historically underrepresented, disadvantaged, marginalized, and equity-deserving groups, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, visible minorities, members of the LGBTQ2S+ community, those who identify as women, and others who bring unique perspectives and experiences.