Facilities Control Centre Coordinator - Queens University

The Housing and Ancillary Services (H&A) team manages close to 5,000 student beds in 18 residence buildings, as well as Community Housing, our off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.

With a strong customer centric focus, this position identifies/interprets maintenance requirements embedded in reported issues received by email, phone, in-person, and campus security reports, enters maintenance requests into a work order management system and assigns priority, and coordinates inspections and maintenance work with external contractors, vendors and/or facility operations staff, including tradespeople and management. The position also responds to requests for maintenance information and services, as well as inquiries related to reported issues, building condition, and work order status received from staff, external service providers, and students. Additionally, the position manages key sets issuance for students as well as internal and external service providers. For all customer interactions, the position requires messaging and communications to be adapted to meet the needs of intended recipient.

This position facilitates the work order process, verifies charges and information, and processes completed work orders. This position generates purchase orders to request work from external contractors, and tracks, prepares, and assigns requests for estimates. This position also indicates equipment affected by building system shutdowns, generates work orders to appropriate trades or contractors, and issues email notifications to building administrators.

View the complete job posting on the careers webpage.

What you will do:

• Facilitates the work order process, verifies charges and information, and processes completed work orders.
• Reviews deferred maintenance funding opportunities to recover large expenses from routine work orders.
• Generates purchase orders to request work from external contractors, and tracks, prepares, and assigns requests for estimates.
• Indicates equipment affected by building system shutdowns, generates work orders to appropriate trades or contractors, and issues email notifications to building administrators.
• Troubleshoots access control system issues.
• Assists with arranging shutdowns for maintenance purposes.
• Administers lock/unlock schedules, student, staff and contractor access for access control systems in consultation with partners/clients while following established protocols.
• Other duties as required in support of the department and/or unit.

Required Education:

• One-Year Post Secondary Certificate or Diploma.

Required Experience:

• More than 1 year and up to and including 2 years of experience.
• Experience in client and/or customer experience functions considered an asset.
• Experience working in a comparable client-focused environment considered an asset
• Experience working with trades considered an asset.

Required Licenses and Certifications:

• Satisfactory Criminal Records Check required.
• Satisfactory Criminal Records Check required.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements:

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
• Provide information that requires technical or administrative explanation or interpretation.
• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
• Manage own work effectively and follows through on commitments, using the available resources.
• May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
• Resolve recurring problems and situations using established procedure and guidelines.
• Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
• Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
• Acknowledge and respect diverse cultural traditions and beliefs.
• Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

Please apply online at:
https://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74827&page=jobdetails&jobid=J0626-0705&BRID=EX451973&SBDID=21474&LANG=1.