IT Specialist - Level 1 - Canadian Mental Health Association Hastings Prince Edward

The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental health and addiction recovery goals. Committed to promoting mental wellness and resilience, CMHA HPE offers crisis intervention, addiction services, and mental health support, ensuring everyone in the community has access to the resources they need to feel well. By fostering inclusive and supportive environments, CMHA HPE empowers individuals to lead fulfilling and healthy lives.

The IT Specialist is responsible for providing a wide range of technical support services for staff across the organization. This position involves a variety of tasks aimed at ensuring the smooth operation of our IT systems and the satisfaction of our staff. The successful candidate will be the first point of contact for all IT-related issues, providing timely and effective solutions to hardware, software, and network problems.

Key responsibilities include diagnosing and troubleshooting technical issues, installing and configuring computer systems, and assisting with network connectivity problems. The IT Specialist will also be responsible for setting up and managing user accounts, ensuring that all users have the required access and permissions to perform their roles effectively. Other duties will be assigned as necessary.

Other details:

• Position: IT Specialist - Level 1
• Required Shifts: Days
• Hours of Work: 1.0 FTE
• Location: Belleville, ON
• Job Status: Permanent Full-Time
• Vacancy Type: Existing Position
• Reports to: Director, IT and Innovation
• Annual Salary: $65,042 to $75,506
• Union/Non-Union: Non-Union
• Date Posted: July 24th, 2026
• Closing Date: July 31st, 2026, at 4:30PM

Qualifications & Experience:

• Bachelor's degree in computer sciences or information technology.
• 3 years of experience configuring and supporting LAN, WAN and wireless networks, servers, and user desktop hardware and software.
• Equivalent combination of relevant education and experience may be considered.
• Experience with Microsoft 365 (including Exchange).
• Experience with Windows-based servers.
• Experience with Windows 10+ operating systems.
• Experience with Mobile technology.
• Industry certifications such as ITIL, CompTIA A+ and N+ are an asset.
• Strong analytical and troubleshooting skills by analyzing variables and applying appropriate solutions.
• Excellent organizational and prioritization skills, along with the ability to multitask and meet deadlines in a fast paced environment.
• Excellent customer service and written and verbal communication skills with internal and external customers.
• Excellent documentation skills.
• Demonstrated problem-solving abilities.
• Demonstrated practice of continuous learning.
• Demonstrated proficiency in the use of Microsoft 365 applications, including Office, Azure, and PowerApps is an asset.
• Ability to travel throughout the south-eastern Ontario region.
• Must possess a Driver's License and have regular access to a reliable vehicle and provide proof of adequate vehicle insurance.
• Required to provide a satisfactory criminal reference check (CRC) prior to hire.

Benefits & Perks:

At the CMHA HPE, we prioritize the well-being and professional growth of our employees. We offer a comprehensive benefits package that includes health, dental, and vision insurance, a generous paid time off policy, and an employer-matched pension plan through HOOPP. Our team members enjoy flexible work arrangements to support a healthy work-life balance, ongoing professional development opportunities, and access to wellness programs and resources. Additionally, we provide a supportive and inclusive work environment that values diversity and fosters a culture of collaboration and respect. Join us and be part of a community dedicated to making a meaningful impact on mental health and well-being.

How to Apply:

Please submit a resume and cover letter quoting competition number 2026-041 to careers@cmhahpe.ca prior to the closing date of July 31st, 2026, at 4:30PM.

Accessibility Statement:

The Canadian Mental Health Association HPE is committed to creating an inclusive and accessible workplace for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we strive to ensure that our recruitment and hiring processes are barrier-free and provide accommodations for candidates with disabilities. If you require an accommodation at any stage of the recruitment process, please inform us and we will work with you to meet your needs. We are dedicated to fostering an environment that respects and values the diversity of our team and the communities we serve.

Equity, Diversity, & Inclusion Statement:

At CMHA HPE, we are committed to fostering an inclusive and equitable workplace where diversity is valued and celebrated. We welcome applicants from individuals of historically underrepresented, disadvantaged, marginalized, and equity-deserving groups, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, visible minorities, members of the LGBTQ2S+ community, those who identify as women, and others who bring unique perspectives and experiences.