Client Engagement Supervisor - Southern Frontenac Community Services

Southern Frontenac Community Services (SFCSC) is a rural based organization focused on working with others to help seniors age well in their own community and to facilitate connections and provide families, including seniors, with services to meet their basic needs.

The Client Engagement Supervisor facilitates the onboarding of new clients referred into SFCSC seniors’ community care programs in a way that ensures the best possible outcomes. The Supervisor regularly communicates with internal and external partners, provides oversight to client data management systems and ensures coordination of care services to enhance the overall client experience and wellbeing.

This is a full-time (35 hrs/week), indefinite position. One vacancy is available.

Primary Duties:

• Facilitate new client introductions to programs in a warm manner.
• Provide direct supervision and coordination of the In-Home Help Programs, including staff supervision, training and scheduling.
• Be a liaison with external community service partners for new client referrals.
• Communicate regularly with any referral or partner agency including (but not limited to): physician offices, discharge planners, SMILE, Regional Care Coordinators and self-referrals.
• Provide oversight to client data management systems including NesdaTrak, Caredove and SHIIP in accordance with personal and health data privacy regulations.
• Collaborate with staff to facilitate services.
• This role has a heavy administration component and requires strong organization and computer skills with a workflow improvement mindset.

Qualifications & Requirements:

• Post-Secondary education relevant to seniors care and/or social services e.g. Gerontology, Social Service Worker, RPN etc.
• Must have strong computer and organizational skills and demonstrated experience in MS Office suite including Word, Excel, Outlook (will be tested). Experience in NesdaTrak, Caredove and SHIIP will be deemed an asset but not required.
• Proven leadership and supervisor skills with a passion for seniors care and community.
• Demonstrated ability to collaborate well with others and quickly develop positive rapport.
• Ability to empower individuals, in particular seniors, to live independently and confidently navigate life’s challenges by providing compassionate, knowledgeable and non-judgmental support.
• Must have own transportation and valid license and insurance.

The successful applicant will be asked to provide proof of eligibility to work with vulnerable persons by submitting a completed criminal record check with vulnerable sector check.

For a detailed job description visit, https://www.sfcsc.ca/career-opportunities

How to Apply:

Send resume and cover letter to Southern Frontenac Community Services via email to chantal.tyrell@sfcsc.ca with “Client Engagement Supervisor” in the subject line. 

The deadline for first round interview consideration is August 21, 2026 - don’t hesitate to apply early - the position will remain open until filled.

We are committed to inclusive and accessible employment practices – Please notify Chantal Tyrell if you require accommodation for any part of the recruitment and selection process. We do not use A.I. to screen applications.

We thank all applicants, however, only those receiving an interview will be contacted.