Exams Front Desk Assistant - Queens University

The Exams Front Desk Assistant serves as the first point of contact for the Exams Office, welcoming walk-in visitors and responding to phone and general inquiries. The role also supports day-to-day exams operations by sorting, filing, and distributing exam materials and assisting with a range of administrative tasks.

This position is the first point of contact and resource person for the department, and communicates with students, staff, faculty and the general public. This position screens all incoming calls, answers inquiries, and responds, redirects or escalates accordingly. This position also performs general clerical duties such as scheduling appointments, meetings, and booking rooms, dealing with inbound and outbound mail, and filing.

What you will do:

• Acts as resource or contact person for the department including providing information, feedback and support to staff, faculty, students and the public.
• Provides triage and recommends resources as required.
• Provides general office support including mail and courier handling and distribution, scheduling meetings, workshops, presentations and/or information sessions, maintaining administrative calendars, booking rooms, and maintaining inventory of office supplies

• Updates and maintains records.
• Orders, distributes, and monitors all departmental keys and fobs.
• Other duties as required in support of the department and/or unit.

Required Education:

• Two-Year Community College Diploma.

Required Experience:

• More than 1 year and up to and including 2 years of experience.
• Experience working at a post-secondary education institution considered an asset.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements:

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
• Provide information that requires technical or administrative explanation or interpretation.
• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
• Manage own work effectively and follows through on commitments, using the available resources.
• May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
• Resolve recurring problems and situations using established procedure and guidelines.
• Bring forward problems, obstacles or challenges to work completion in a timely manner so deadlines continue to be met.
• Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
• Acknowledge and respect diverse cultural traditions and beliefs.
• Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

How to Apply:

Please visit the careers webpage to submit your application.