Administrative Assistant - Kolani Kitchen & Bath

Kolani Kitchen & Bath is a Canadian kitchen and bath retailer offering quality fixtures, cabinetry, countertops, tile, and renovation products. We work with homeowners, contractors, designers, and renovators to provide products and solutions for projects of all sizes.

Our goal is to provide knowledgeable service, competitive pricing, and a positive customer experience from initial product selection through ordering and project completion.

Kolani Kitchen & Bath is looking for an organized, professional, and customer-focused Administrative Assistant to join our Kingston showroom team in-person.

This position is ideal for someone who enjoys a fast-paced environment, is comfortable handling multiple priorities, and takes pride in providing excellent customer service. The Administrative Assistant will support the day-to-day operations of the showroom while assisting customers, management, vendors, and our sales team.

Key Responsibilities:

• Answer incoming phone calls, emails, and customer inquiries in a professional and timely manner
• Greet customers and provide general assistance within the showroom
• Assist with Preparing quotes, invoices, purchase orders, and other customer documentation
• Assist with processing customer orders and deposits
• Follow up with suppliers and vendors regarding pricing, product availability, samples, backorders, and delivery timelines
• Maintain organized customer, vendor, and order records
• Coordinate communication between customers, suppliers, contractors, and internal team members
• Assist customers with basic product information and direct more detailed inquiries to the appropriate team member
• Monitor outstanding orders and provide customers with updates when required
• Assist with scheduling appointments, deliveries, measurements, and installations
• Perform general administrative duties including filing, data entry, document preparation, scanning, and record keeping
• Help maintain an organized, clean, professional, and welcoming showroom environment
• Provide additional administrative and operational support to management as required

Qualifications:

• Previous administrative, office, retail, or customer-service experience is preferred
• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Comfortable communicating with customers by phone, email, and in person
• Ability to manage several tasks and priorities throughout the day
• Strong computer skills and ability to learn new systems quickly
• Experience with Microsoft Office, Google Workspace, invoicing, quoting, or point-of-sale systems is an asset
• Experience within the kitchen and bath, construction, renovation, interior design, or building-material industry is an asset but not required
• Dependable, professional, positive, and willing to learn

What We Offer:

• Part-time employment in a growing kitchen and bath company
• Hands-on training and opportunities to develop product and industry knowledge
• Experience working with leading kitchen and bath brands
• A collaborative showroom environment
• Opportunities for professional growth as our Kingston location continues to develop

How to Apply:

Please send your applications to kingston@kolani.ca 

Kolani Kitchen & Bath welcomes applications from qualified candidates who are excited to learn, contribute, and grow with our team.