Records, Registration and Systems Support Analyst (J0926-0770) - Queens University

This role provides advanced support to students, specializing in areas such as registration, fee assessment, and management of student records. Additionally, it provides essential administrative assistance to the university faculties and schools concerning degree completion, registration processes, and student record management.

The unit encompasses a wide range of responsibilities, and the incumbent will be expected to handle system configuration alongside various administrative duties. These responsibilities include, but are not limited to, maintaining student records, configuring and auditing fee assessments, setting up academic advising parameters, supporting registration and grade roster activities, managing the course catalog, producing T2202 forms, assisting with timetabling, processing applications to graduate, facilitating degree completion, and overseeing diploma production for convocation.

This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.

What you will do:

• Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
• Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
• Recommends system and business process improvements on information system and business process issues.
• Ensures issues are identified, tracked, reported and resolved in a timely manner.
• Coordinates and develops training content, and supports the coordination and/or delivery of training.
• Provides user support, and 3rd level help desk support.
• Other duties as required in support of the department and/or unit.

Required Education:

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience:

• More than 3 years and up to and including 5 years of experience.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements:

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

How to Apply:

Please visit the careers webpage to submit your application.

Please apply online at:
https://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74827&page=jobdetails&jobid=J0926-0770&BRID=EX461017&SBDID=21474&LANG=1.