Volunteer Officer (J1026-0462) - Queens University

Reporting to the Associate Director, Volunteer Programs, the Volunteer Officer supports the development and implementation of volunteer engagement strategies that strengthen relationships between Queen's University and its volunteer community. The position plays a key role in supporting a coordinated approach to volunteer engagement across the university, while serving as the primary liaison between the Office of Advancement, the Queen's University Alumni Association (QUAA) Board and University Council (UC).

Working collaboratively with colleagues across Advancement and campus partners, the Volunteer Officer coordinates volunteer programs, supports volunteer leadership and governance activities, and facilitates effective communication and engagement with key volunteer groups. Beyond the direct management of designated volunteer groups, the position contributes to the development of university-wide volunteer engagement frameworks, standards, best practices and resources, including toolkits that equip colleagues to effectively recruit, engage, support and recognize volunteers. The Volunteer Officer also supports the planning and evaluation of volunteer initiatives, helping to strengthen consistency, effectiveness and alignment across volunteer programs in support of the university's alumni engagement and philanthropic objectives

This position develops plans and programs to engage alumni that reflect best practices. The position looks at emerging trends to identify opportunities to improve and increase volunteer participation. This position plans and develops targeted activities, and oversees events. This position creates a community for alumni and works to build long-term relationships between alumni and the school.

The schedule for this position requires the incumbent to work variable hours on a regular basis, including evenings and weekends. In addition, travel is an inherent part of the position. This position is subject to the Averaging and Travel Time Credit provisions of the USW Local 2010 Collective Agreement.

What you will do:

• Maintains positive relationships with key stakeholders (Board members, sponsors, volunteers), ensures appropriate volunteer recognition is executed.
• Identifies opportunities to enhance partnerships and relationships with volunteers, and develops and implements innovative relationship-building programs.
• Provides logistical support for meetings and events.
• Ensures that plans and programs reflect best-practices.
• Ensures communications with Board members are current and accurate.
• Schedules board meetings.
• Acts as main point of contact for QUAA Board of Directors and Executive committee of the Board.
• Oversees the QUAA Awards process for key awards.
• Facilitates recruitment for volunteer positions following established processes.
• Maintains and implements programs that support the framework for volunteer relations.
• Provides administrative support to senior staff as required. Prepares briefing notes, maintains calendars, makes travel arrangements, and monitors email account.
• Updates website.
• Other duties as required in support of the department and/or unit.

Required Education:

• Four-Year Bachelor Degree or equivalent.

Required Experience:

• More than 3 years and up to and including 5 years of experience.
• Previous experience building relationships with donors considered an asset.
• Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).
• Experience in program analysis and reporting considered an asset.
• Experience in planning and/or managing projects considered an asset.
• Experience working at a post-secondary education institution considered an asset.
• Required Licenses and Certifications
• A volunteer administrator certificate is considered an asset.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements:

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

How to Apply:

Please visit the careers webpage to submit your application.

Please apply online at:
https://queensu.njoyn.com/CL4/xweb/Xweb.asp?tbtoken=Y15dSxwXCB5zZnJ4RiBWCFA8ARVEcFFcBkggJ155E2ArUTBtX0pudWB8BAkbUxFaS3cqWA%3D%3D&chk=ZVpaShw%3D&clid=74827&page=jobdetails&jobid=J1026-0462&BRID=EX462134&SBDID=21474&LANG=1.