International Student Experience Lead (J0226-0618) - Queens University

This position leads strategic research, data analysis, and intelligence related to the international student experience to inform the Queen's university International Centre's planning and proactive decision making. The role gathers and synthesizes information from student feedback, institutional data, service delivery insights, research, and emerging trends to identify patterns, anticipate student needs, uncover systemic gaps, and assess risks and opportunities. 

It translates findings into strategic recommendations, evidence-informed initiatives, and actionable insights to improve the international student experience and support institutional priorities. Working collaboratively with stakeholders across the university, the position advances cross-functional projects, evaluates outcomes, and identifies opportunities for continuous improvement. The role serves as a strategic resource for International Student Services, strengthening the university's ability to understand changing student needs, respond proactively, and make informed decisions.

This position manages projects, and acts as the project lead by developing work plans, investigating issues, seeking feedback, managing risks, anticipating challenges, and making recommendations. This position provides strategic support, coordination, research, modelling and analysis to contribute to the completion of project deliverables. This position works closely with senior leadership team on communications to raise awareness for the project.

What you will do:

• Acts as the project lead for small-scale projects by developing work plans, investigating issues, seeking feedback, managing risks, anticipating challenges, and making recommendations.
• Takes the lead in developing strategies to collect, organize, model and analyze information from a variety of different sources. Conducts data analysis and performs research to support the collection, synthesis, and interpretation of complex material and data to facilitate decision making.
• Analyses information requests and defines data requirements.
• Leads and conducts information gathering exercises.
• Develops communications plans to raise awareness of the projects.
• Oversees the project budget, and identifies costs and processes expenses.
• Schedules and assigns work, and provides direction on its completion. Coordinates and monitors workflow.
• Prepare project schedules.
• Establishes, maintains and manages databases.
• Other duties as required in support of the department and/or unit.

Required Education:

• Four-Year Bachelor Degree or equivalent.

Required Experience:

• More than 3 years and up to and including 5 years of experience.
• Experience in data, trend analysis and reporting considered an asset.
• Experience in planning and/or managing projects considered an asset.
• Experience supporting and working with cross-functional teams in a dynamic environment is considered an asset.
• Experience working at a post-secondary education institution considered an asset.
• Experience developing, coordinating, and implementing student development and/or student experience programs considered an asset.
• Experience working with diverse populations/equity deserving groups considered an asset.
• Experience in process planning, development and/or mapping is considered an asset.
• Experience working in a comparable client-focused environment considered an asset
• Knowledge of relevant laws, regulations, policies, standards and/or guidelines considered an asset.
• Experience advising students considered an asset.
• Required Licenses and Certifications
• Satisfactory Criminal Records Check required.
• Vulnerable Sector Screening required.
• Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements:

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

How to Apply:

Visit the careers webpage to submit your application.

Please apply online at:
https://queensu.njoyn.com/CL4/xweb/Xweb.asp?tbtoken=Y19eRBMXCGl3FwR4NSNWCFZAdmVEcCNZAUggJl1%2FE2BZUDIfXjETcRF3dwkbUxFaS3cqWA%3D%3D&chk=ZVpaShw%3D&clid=74827&page=jobdetails&jobid=J0226-0618&BRID=EX452470&SBDID=21474&LANG=1.