IT Infrastructure Support Analyst (Student) - CRA/CBSA

Co-Op Hiring for Fall 2022  

Posting open to Canadian Citizens, Canadian Residents, and Canadian citizens residing abroad. Preference will be given to Canadian citizens. 

Responsibilities:

• Delivers, integrates, enhances, maintains, and supports the operation of IT infrastructure and services. This includes activities, such as:
• installing, integrating, configuring, monitoring and testing components in the computing environment;
• logging, monitoring, investigating and resolving problems;
• updating and maintaining hardware and software inventory and monitoring system component performance and usage;
• Ensures that the client’s needs are prioritized and met in a timely and professional fashion
  
• Ensures that work performed in support of clients is documented accurately and in a timely manner
• Documents work activities and problem resolution/escalation through the use of Canada Revenue Agency’s automated service management tools ensuring that issues are escalated to the appropriate level and documented, detailing the steps that have been taken 

Tech Skills/Tech Used:

• Knowledge of Internet protocols
• Knowledge of client/server communication principles
• Knowledge of configuration management principles
• Knowledge of principles for managing and supporting PCs