Event Worker - YGK Craft Beer Fest - St. Lawrence Parks Commission

EVENT STAFF -YGK CRAFT BEER FEST 

COMPETITION No: 2022-SLPC-1014 

CLASSIFICATION: Fort Henry Guard Level 1 

COMPENSATION GROUP: OPSEU Technical 

WAGE: $15.01 per hour 

PERIOD OF EMPLOYMENT: Saturday, June 11, 2022 (Group 1, one-day contract) 

HOURS OF WORK: Up to 12 hours 

DIVISION: Fort Henry National Historic Site 

LOCATION: Kingston 

POSTING DATE: May 6, 2022 

CLOSING DATE: May 20, 2022 

AREA OF SEARCH: OPEN 

WHAT CAN I EXPECT TO DO IN THIS ROLE? 

You will:

• Greet, orient and direct visitors by communicating key event information and health and safety reminders as they enter Fort Henry’s event, YGK Craft Beer Fest.

• Be part of a large events team, rotating between roles including greeter, I.D. checker/bracelet administrator, beer team (assisting vendors) and other operational events roles as needed.

• Assist with congestion of arriving ticket holders; provide direction and critical wayfinding services, as needed.

• Actively listen to visitor feedback while ensuring guest concerns are escalated to the appropriate person or source if unable to resolve directly.

• Ensure a safe and enjoyable guest experience by monitoring your zone and reporting any actual or potential hazards and providing excellent customer service.

HOW DO I QUALIFY?

MANDATORY:

• Ability to work outdoors in a variety of weather conditions.

• Willingness to work long hours for the duration of this one-day event.

• Ability to meet the physical demands of the position which may include standing for extended periods of time.

KNOWLEDGE AND EXPERIENCE:

• Knowledge of customer service techniques to provide a superior customer experience.

• Understanding and ability to meet the safety standards required to perform the physical demands of the position and to protect the safety of staff and the public.

• Understanding of tourism and its economic impact.

COMMUNICATION, INTERPERSONAL & TEAMWORK SKILLS:

• Strong verbal communication skills to effectively greet visitors, and articulate information clearly and concisely, and the ability to remain professional and calm in a busy event environment.

• Ability to exercise initiative and work independently with minimal supervision and also in a team environment.

• Ability to communicate with enthusiasm and contribute to maintaining an enjoyable guest and staff experience.

OTHER SKILLS:

• Ability to arrive to work on-time and ready to begin a shift with a positive attitude.

• Ability to learn all safety protocols and procedures to ensure guest and staff safety is always maintained.

• Ability to memorize the key event information and health and safety regulations to communicate with all guests.

HOW TO APPLY:

1. Please apply online, https://www.parks.on.ca/about/careers/.

2. Your cover letter and resume combined should not exceed five (5) pages.

3. Customize your cover letter and resume to the qualifications listed above. Using concrete examples, you must show how you demonstrated the requirements for this job.

4. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

5. Every external candidate must identify his or her prior employment in the Ontario Public Service including positions, dates of employment and any re-employment restrictions.

REMEMBER: THE DEADLINE TO APPLY IS 11:59 PM ON FRIDAY, MAY 20, 2022

WE THANK ALL CANDIDATES FOR APPLYING, BUT ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

St. Lawrence Parks Commission is committed to employment equity. We welcome applications from people with disabilities, Indigenous, Black and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. The St. Lawrence Parks Commission is also committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for applicants with disabilities. To obtain a copy of this posting in an alternative format or to request any accommodation please contact us directly through Human Resources at 1-800-437-2233, ext. 2440. Information received relating to accommodation requests will be addressed confidentially.