Senior Systems Analyst (Kingston Fire & Rescue) - City of Kingston

Job Details

Senior Systems Analyst (Kingston Fire & Rescue)

Kingston
  • City City: Kingston
  • Rate of Pay Rate of Pay: Salary
  • Rate of Pay Amount / Range Rate of Pay Amount / Range: $84,282.02 - $105,277.54/Year
  • Positions Available Positions Available: 1
  • Type Type: Full Time
  • Duration Duration: Permanent
  • Avg. Hours/Week Avg. Hours/Week: 35 hours/week
  • Schedule Schedule: Days
  • Education Education: College, University

Opening Statement    |     We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.

Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

We take our core values of Trust, Respect, Integrity and Pride seriously and apply these standards to everything we do. We foster a working environment that reflects our community’s diversity and respects people’s dignity, ideas and beliefs. The City of Kingston views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members 2SLGBTQIA+ communities, to apply.

Position Summary

The Senior Systems Analyst (SSA) at Kingston Fire and Rescue (KFR) plays a vital role in ensuring the smooth operation and optimization of our technology systems.

 Reporting to the Manager of Systems Development in Information Systems & Technology (IS&T), the SSA is responsible for analyzing our current systems, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. 

The SSA will work closely with KFR, IS&T staff, and vendors to develop plans and procedures to ensure the reliability and availability of the KFR technical infrastructure. Their expertise in systems analysis, project management, and technical problem-solving will contribute to the overall success of our organization's mission to protect and serve the community.

KEY DUTIES & RESPONSIBILITIES:

System Analysis and Improvement:

  • Conduct thorough analysis of existing systems, processes, and workflows to identify areas of improvement and optimization.
  • Collaborate with stakeholders to gather requirements and define project objectives.
  • Develop comprehensive plans for system enhancements, upgrades, or replacements, considering feasibility, cost-effectiveness, and impact on operations.
  • Implement and oversee changes to systems, ensuring seamless integration, minimal disruption, and user acceptance.
  • Work with stakeholders to develop Key Performance Indicators (KPIs), and analytics to improve performance and support accreditation activities.

Project Management:

  • Lead and manage projects related to system upgrades, implementations, and process improvements.
  • Develop project plans, timelines, and milestones, ensuring adherence to deadlines and budget constraints.
  • Coordinate with cross-functional teams, including IT staff, department heads, and external vendors, to ensure project success.
  • Monitor project progress, identify and mitigate risks, and provide regular updates to stakeholders.

Technical Support and Troubleshooting:

  • Provide advanced technical support and co-ordinate troubleshooting for complex system issues and incidents.
  • Investigate and diagnose problems, working closely with end-users and IT teams to identify root causes and implement effective solutions.
  • Stay up to date with emerging technologies and industry trends, evaluating their potential impact and relevance to the organization.
  • Work with Kingston Fire to develop and deliver training programs to enhance end-users' understanding and proficiency in utilizing technology systems.

Documentation and Reporting:

  • Create and maintain accurate documentation, including system configurations and support documentation.
  • Generate reports and analytics to measure performance, identify trends, and make informed recommendations for continuous improvement.
  • Collaborate with the IT team to ensure proper documentation and version control of system changes and upgrades.
  • Other duties as assigned.

Qualifications, Competencies

  • 3-year Degree/Diploma in Computer Science, Information Systems or related field. A relevant combination of education and experience may be considered.
  • Minimum 5+ years of proven experience as a Systems Analyst or similar role, preferably in a public safety or emergency services environment, including minimum 3 years as a Project Manager or technical project lead.
  • Professional certifications such as CBAP, PMP, or ITIL are highly desirable.
  • Must demonstrate Corporate Competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

Skills, Abilities, Work Demands

  • Strong knowledge of systems analysis methodologies, project management principles, and software development lifecycles.
  • Proficiency in performing system and data analysis, including requirements gathering, process mapping, and gap analysis.
  • Experience with implementing and supporting enterprise-level systems, such as computer-aided dispatch (CAD), records management systems (RMS).
  • Knowledge and experience with geographic information systems (GIS).
  • Solid understanding of database management systems, networking concepts, and IT infrastructure components.
  • Excellent problem-solving and troubleshooting skills, with the ability to think critically and provide innovative solutions.
  • Effective communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.
  • Strong organizational skills and ability to manage multiple projects simultaneously.
  • Valid class “G” driver’s licence.
  • Required to obtain and maintain a satisfactory criminal record check.

FULL JOB DESCRIPTION HERE


APPLICATION INSTRUCTIONS

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers 

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at HRCity@cityofkingston.ca.

Perks & Benefits

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ABOUT THE COMPANY

Work for the organization that makes Kingston one of the best places to live in Canada. The City of Kingston values its employees who deliver superior service to those who live, work, and play here.