Computer Print Operator - Empire Life

The Computer Print Operator monitors the performance of computers ( Microfocus and client server), network and print systems in accordance with established service standards and processes. The incumbent is guided by defined procedural constraints, and works under the moderate supervision of the Manager, IT Operations and Production Support in support of all business units.

Shift Type:

• Extended, rotating shifts providing 24 hour coverage (days & nights) – shift length is 12 hours

Why pursue this opportunity

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our stakeholders.

Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.

What you’ll be working on

• Execute the production schedule by initiating, terminating and monitoring all regions and environments as defined by agreed upon service level requirements
• Report and resolve all application irregularities, and ensures all unresolved issues are accurately escalated to 2nd Level support in keeping with preset SLA standards
• Perform the daily tape management and exchange process in keeping with the Disaster Recovery Strategy and send data tapes to the offsite storage facilities
• Accurately complete file transfer duties to protect the security of data in accordance with pre-set standards, ensuring that data is not compromised and that the disaster recovery strategy is not compromised
• Administer the centralized print operation including the printing and replicating of benefits booklets, contracts and other daily output following the pre-set standards for quality and service.
• Review and update operations procedures and guidelines on an on-going basis to ensure service levels are met and maintained
• Ensure all hardware (including print devices, tape drives, etc.) outages are reported to Service Desk and vendors in a timely manner

What we’re looking for you to have

• Completion of a community college diploma with courses in network administration and design, operating systems, computer hardware, data communication standards and protocols, scripting procedures or other relevant areas of study
• 3+ years work experience in a computer operations environment including coop and internship experience
• Familiarity with Java Applications
• Understanding of /familiarity using Sumo Logic, Google Cloud Platform, Datadog
• Knowledge of high speed printing equipment
• Knowledge of client server and network monitoring technology
• Clear writing and verbal communication skills
• Well-developed customer relations skills
• Well-developed organizational skills
• Well-developed analytical and decision-making skills
• Ability to work independently and as a team member
• Attention to detail/accuracy

English Language Requirements:

If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

• For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .