Restaurant Assistant Manager - Saisethsons Hospitality Group Inc

We are a franchisee group operating Tim Hortons and striving to be well-known for our unique approach to hospitality. With a portfolio of 70 restaurants across the GTA and non GTA, we have been providing our team with growth opportunities for those constant in their efforts in service improvement, training and development and belief in Servant leadership philosophy. You will find yourself in one of the best teams that work together and have fun together.

We are looking for a motivated, energetic and career driven Assistant Restaurant Manager in Kingston city. You will be responsible for planning, organizing, directing, controlling and evaluating the operation and other standards of Tim Hortons and report to the General Manager. The ideal candidate will have at least 2 years of supervisory experience high volume bakery, café, or other restaurant concepts. You are expected to work alongside team members on the floor at all time to supervise the operations and help train all the positions required. You will schedule the activities of the team, review their performance, and coach them on a continual basis. You will also monitor inventory and supplies, and ensure that appropriate product and stock is available to meet restaurant’s needs.

We offer you:

• Competitive wages
• Comprehensive training and personal development
• Career advancement opportunities

Job Duties

• Display a “guests are first” attitude and act as a brand and hospitality ambassador at all times.
• Display a Servant Leadership attitude and help support company's core values.
• Train and hold the team accountable for delivering an exceptional guest service.
• Ensure proper staffing levels during restaurant shifts and train a team capable of meeting the demands of the restaurant.
• Recognize individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Supervise and participate in restaurant cleaning activities.
• Ensure that operating equipment and inventory is used efficiently.
• Ensure that all products are available for guests during specified service times.
• Maintain records of stock, repairs, sales and waste and order ingredients and supplies required.
• Receive and store deliveries, as well as investigate inventory variances.
• Develop work schedules and assign duties to all team members.
• Perform various financial activities such as cash handling, deposit preparation and timecard verification for payroll purpose.
• Plan and execute catering and product pre-orders.
• Promote a respectful team environment and manage team members with open communication and understanding by daily shift huddles and other team meetings on a regular basis
• Other duties as assigned.

Requirements

• 2 years of experience in the food services industry, ideally in a high volume bakery, café, or other restaurant concepts.
• 2 years of direct QSR work experience in a supervisory capacity with demonstrated excellent guest service.
• Experience supervising Team Members, including organizing, prioritizing, and scheduling work assignments.
• Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
• Excellent verbal and written communication skills
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Able to respond quickly in a dynamic and changing environment.
• Having driver license and your own vehicle is preferred.

Working Conditions

• Flexible work schedule, including the ability to work evening and weekends.
• Willing to relocate if required
• Works with company Team Members and general public on continual basis.
• Lifting or moving up to 25 lbs. may be required.
• Ability to be on standing and walking for long periods of time.