Control Officer - Youth Services Bureau

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.

Under the general direction of Youth Justice Services, the Control Officer is responsible to provide central control module and security services in accordance with policies and directives established within the Bureau.

What you will do:

• Provide unit coverage on a rotational shift basis ensuring the safety and security of staff, clients and physical plant.
• Operate controls and ensure security of building.
• Monitor movement/admission of all staff, residents and visitors.
• Respond to Emergency alarms and notify/access appropriate resources
• Monitor security panel and maintain logs pertaining to maintenance.
• Keep up to date security records.
• Follow procedures and instructions in a precise manner and respond appropriately and calmly in emergency situations.
• Receive and screen visitors and callers in a professional manner while meeting the security needs of the Centre.
• Attend and participate in supervision
• Participate in on-going training as required
• Follows safe work practices as established by the Bureau and the program.

This opportunity may be right for you if you have:

• College diploma or university degree in Law & Security, Police Foundations.
• Knowledge of computerized security systems.
• One year related experience.
• Ability to work autonomously and as an effective team member.
• Proven written and verbal communication skills.
• Fluency English essential
• Fluency in French will be considered an asset.

Disclaimer:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

TERMS OF EMPLOYMENT: YSB values diversity. We are committed to building a workforce that reflects the diversity of our community.

Accommodation will be made available for applicants with a disability throughout the hiring process. Applicants must make their needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered.

What we offer:

• An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
• Comprehensive health and dental benefits for qualifying employees
• Optional pension plan from Day 1
• An evolving environment where we tackle new challenges and continue learning every day.

APPLICATION INSTRUCTIONS

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.

We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.

At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.