Licensed Automotive Technician / Shop Manager - Fielding's OK Tire Kingston

The Automotive Shop Manager oversees the day-to-day operation of the repair facility. They are responsible for providing oversight and direction in the safe and effective repair of customer vehicles. If you are currently employed as a technician and looking for a change please be assured your application will be kept confidential and do not hesitate to apply.

Qualifications:

• Post-secondary education
• Minimum 5 years experience (preferred) in the automotive industry
• Automotive technician’s license
• Valid Ontario G driver’s license
• Superior communication skills, strong organization skills, and exceptional attention to detail
• Ability to identify areas of improvement and to devise methods and procedures to increase efficiency
• Mechanical, technical, and electrical aptitude; troubleshooting and problem-solving capabilities
• Ability to work collaboratively in a team environment to achieve common goals
• Ability to plan, organize, work in a busy environment, and follow-up on daily tasks
• Ability to multitask and work well under pressure
• Excellent computer skills with knowledge of windows-based applications and repair-based software

Duties and Responsibilities:

• Responsible for the accurate diagnosis, and proper and safe repair of vehicles.
• Acts as the lead diagnostician and the highest source of information for all service concerns and work process matters for both employees and customers.
• Monitors vehicle repairs and ensures technicians are working in an efficient and effective manner.
• Imparts a culture within the garage that recognizes the course of work is customer driven and focused.
• Develops and maintains a staff that values excellent customer service through effective training, supervision, coaching, and performance management.
• Recruit, hire, train, develop, motivate, recognize, and hold accountable a repair team that will meet established objectives and targets for sales and profitability.
• Develops and implements training to ensure technicians are continuing to learn and improve their vehicle repair knowledge and skills and their safety awareness and practice.
• Works with office staff to properly understand customer concerns, repair requirements, and communicate effective course of repairs to satisfy customer needs.
• Understands, keeps informed, and complies with provincial and federal regulations that affect the business.
• Develops processes to maximize the efficiency of the department and the effective repair of automobiles.
• Keeps informed of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with customers to encourage repeat business.
• Ensures the proper care, storage and inventory of special tools and equipment.
• Establishes and maintains good working relationships with other departments.
• Maintains a professional appearance and a clean and organized work environment.
• Stays up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company.
• Maintains a positive work environment and culture of teamwork through strong leadership