Scheduling Clerk - Tozer Heating & Air Conditioning Ltd

Job Details

Scheduling Clerk

Kingston
  • City City: Kingston
  • Rate of Pay Rate of Pay: Hourly
  • Rate of Pay Amount / Range Rate of Pay Amount / Range: $17.00 - $22.00
  • Positions Available Positions Available: 1
  • Type Type: Full Time
  • Duration Duration: Permanent
  • Avg. Hours/Week Avg. Hours/Week: 40
  • Schedule Schedule: Days
  • Education Education: High School

Tozer Heating & Air is a local, family-owned business, established in 2008. We’re proud to say that we have a talented team of industry professionals that serve Kingston and the surrounding areas.

Full job description

Tozer Heating & Air is looking for the right person to join our team as our Schedule Clerk. A Schedule Clerk has the administrative responsibility of scheduling the work and time assigned to staff of our company. A Schedule Clerk should have a solid knowledge of scheduling practices and be able to demonstrate experience in a similar role. As a scheduling clerk, you must be someone who takes proactive steps to initiate a seamless scheduling process. The ideal candidate would be friendly, possess excellent communication skills, and have the strong ability to multitask.

This position is full-time, Monday-Friday. Hourly wage will be based on experience. HVAC experience an asset, but not required.

Roles and responsibilities would include but are not limited to:

  • Speak with customers over the phone in order to schedule and confirm appointments
  • Email appointment reminders
  • Schedule appointments based on a scope of work
  • Add, cancel or make changes to appointments in the Tozer schedule
  • Resolve appointment conflicts for staff and customers
  • Process payments
  • Send invoices and receipts
  • Explaining maintenance packages
  • Contact clients with outstanding balances
  • Field questions from clients and ask basic troubleshooting questions prior to booking
  • Answer incoming calls and respond to inquiries promptly
  • Utilize scheduling software to manage appointments effectively
  • Collaborate with various departments to coordinate schedules

Qualifications of Scheduling Clerk:

  • A high school diploma, GED, or any other equivalent qualification is the minimum requirement for this role. However, a university or college degree will be an asset.
  • Previous experience in an administrative position is desirable
  • A schedule clerk should have great administrative and organization skills.
  • Excellent scheduling and communication skills will also be necessary for this role.
  • General math skills and experience working with data
  • Computer competency for data entry and the production of reports and schedules
  • Excellent communication skills in customer service and experience working as a company team member
  • Ability to fulfill the company's standards and values when performing scheduling tasks
  • Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
  • Have an eye for detail and organization
  • Ability to prioritize tasks and solve problems quickly
  • Advanced knowledge of confirming and rescheduling appointments, as well as record keeping practices.
  • Ability to adapt in a fast-paced environment.
  • Familiarity with front desk operations and clerical tasks
  • Knowledge of phone systems and handling incoming calls effectively

Other Details:

  • Job Type: Full-time, Permanent
  • Pay: $17.50-$22.00 per hour
  • Benefits:
    • Benefits package
    • On-site parking

Schedule: Monday to Friday

Education: Secondary School (required)

Experience: HVAC industry experience an asset

Work Location: In person


APPLICATION INSTRUCTIONS

If you believe you'd be a good fit for our team we'd love to chat with you!

Please email your resume / application to: rory@tozerheating.com

Perks & Benefits

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ABOUT THE COMPANY