Tour Guide (SS Keewatin) - Marine Museum of the Great Lakes

The Great Lakes Museum seeks Tour Guides for the S.S. Keewatin. Guides will have excellent customer service skills to deliver engaging and informative tours of the 1907-built S.S. Keewatin throughout the busy summer season. This is a full-time summer position at $18/hour for up to 18 weeks starting Monday April 29th, 2024, with the potential for extension in the September-October.

This position is a great opportunity to work in a friendly, creative and collaborative work environment while developing visitor experience, communications and leadership skills. The Museum’s mission is to inspire an enduring connection to the maritime heritage of Kingston and the Great Lakes. 

Key areas of responsibility:

• Give interpretive tours of the S.S. Keewatin, a 1907 passenger steamship from the Great Lakes, officially designated Canadian cultural property.
• Enhance visitor experience through engaging tours and experiences.
• Check-in guests, track visitor feedback and attendance, and enforce any COVID-19 protocols that may be required to maintain a safe environment.
• Be an ambassador for the Museum by promoting its mission, projects and experiences to encourage repeat visits and experience bookings
• Ensure proper maintenance and upkeep of the ship; including, but not limited to, cleaning artefacts, sweeping/vacuuming high traffic areas, resetting staged areas of the ship
• Support front desk staff and greet visitors to the Museum, as needed
• Assist with museum experiences, programs and special events as needed.
• Assist respective Managers with administrative tasks and projects as required, including; monitoring and responding to phone and email queries, receiving and processing program bookings and donations

Preferred Qualifications and Skills:

• Must be eligible for funding under the terms of the Canada Summer Jobs program.
• Must have excellent customer service and communication skills with youth and adults.
• Enrolled in a Drama, Museum Studies, History or Education program and seeks hands-on experience in a cultural heritage museum environment and/or career in the education or heritage sector.
• Experience in delivering guided tours, educational programs and engaging with the public in-person.
• Ability to lead groups and deliver engaging content to groups of 10-20 people.
• Computer literate in Microsoft Excel and Word; graphic design experience is an asset.
• Demonstrated ability to take initiative and work in a fast-paced environment.
• Ability to work independently or with a small team in a public environment.
• Must be willing to work weekends throughout the summer, including Labour Day weekend.
• Bilingual (French/English) is an asset.

APPLICATION INSTRUCTIONS

To apply, please email a cover letter and resume to Michelle Clarabut at marmus@marmuseum.ca. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.